Quick Start Steps for New Members
- Put your CareSource ID card in your wallet. Use it each time you use your health care benefits.
- Review your CareSource member handbook to learn about your CareSource benefits. Refer back to it before you use your benefits if you have questions.
- Make sure the health care providers you plan to use are in the CareSource network. In most cases, CareSource does not pay for charges from providers that are not part of our network. You can use the Find a Doctor/Provider search tool to find:
- Your primary care provider (PCP)
- Your dentist
- Any specialists you expect to see
- Your hospital
- Learn about the extra benefits CareSource provides, such as:
- Do you regularly take prescription medications? If so, make sure these medicines are on the CareSource drug list. Check the drug list to see if they require approval from CareSource before they can be filled.
- Do you have an ongoing medical condition, such as pregnancy, diabetes or asthma? If you have a condition and think you may benefit from extra support from CareSource, call Member Services to ask about our Care Management or Disease Management programs.
- Do you have a medical procedure planned or treatment underway? If so, call Member Services right away (before the procedure/treatment).
Time for a Checkup?
If it has been more than a year since you have had a checkup from your current PCP or you are choosing a new PCP, we recommend you schedule a checkup — even if you are not sick. Children may need well-visit checkups more frequently depending on their age. It lets your doctor assess how to help you get and stay healthy and recommend any preventive care needed. If you are a new patient, it establishes you as that doctor’s patient so that you can get appointments faster if you get sick or injured.
Member Services: 1-800-488-0134 (TTY: 1-800-750-0750 or 711), 7 a.m. – 7 p.m., Monday – Friday