Renew Your Benefits

Don’t Risk Losing Your CareSource Health Care Coverage!

CareSource  cares about you. Our mission is to help you stay healthy. To stay a CareSource member, you have to renew your Medicaid benefits with your local county Department of Job and Family Services (JFS) office. 

The Ohio Department of Medicaid sends a Medicaid Renewal Form when it is time to renew your Medicaid coverage. If you don’t take action, it could result in the loss of your Medicaid eligibility for health care coverage. 

Renew Your Coverage in One of Four Ways

  • By Phone. Call the Medicaid Hotline at 1-800-324-8680 (TTY: 1-800-292-3572)
  • Online. Go to benefits.ohio.gov and click on “Renew My Benefits.”
  • By Mail. Fill out the form and mail it back right away to your local county JFS office. Find the address; OR
  • In Person. Visit your local county JFS office. Find the address.

Have Questions? 

Call your local County Department of Job and Family Services

Please note that CareSource cannot process your renewal. It must be handled by your local County Department of Job and Family Services office. However, if you need transportation to your local county JFS office, CareSource can help. To schedule transportation, please call Member Services at least two business days before you need a ride. 

Reminder: Please make sure that your local county JFS office has your current address and phone number.