Renew Your Benefits

Don’t Lose Your Coverage

To stay a CareSource MyCare Ohio member, you have to renew your Medicaid benefits with your local Department of Job and Family Services (JFS) office. CareSource cannot renew for you. you must renew each year to keep your health benefits. 

If you got a renewal packet in the mail, fill it out and return it to the state as soon as you can. We do not want you to have a gap in your health coverage. You can take action now by updating your contact information, even if you have not received a packet in the mail (Navigate Spanish). Without Medicaid coverage, you will no longer be eligible for MyCare Ohio.

Renew Your Coverage in One of Four Ways

Transportation Options

You can get a ride to your redetermination appointments.

Schedule a Ride:

  • Call CareSource MyCare Ohio at 1-855-475-3163 (TTY: 1-833-711-4711 or 711), 8 a.m. – 8 p.m., Monday – Friday.
  • Call at least two business days in advance.

Note: In addition to the transportation assistance CareSource MyCare Ohio provides, you can still get help with transportation for certain services through the Non-Emergency Transportation (NET) program. Call your local County Department of Job and Family Services for questions or assistance with NET services.

Have Questions?

Call your local Department of Job and Family Services

Reminder: Please make sure that your local JFS office has your current address and phone number.