Renew Your Benefits

Don’t Lose Your Coverage

CareSource cares about you. Our mission is to help you stay healthy. To stay a CareSource MyCare Ohio member, you have to renew your Medicaid benefits with your local Department of Job and Family Services (JFS) office.

The Ohio Department of Medicaid sends a Medicaid Renewal Form when it is time to renew your Medicaid coverage. If you don’t take action, it could result in the loss of your Medicaid eligibility for health care coverage. Without Medicaid coverage, you will no longer be eligible for MyCare Ohio.

Renew Your Coverage in One of Four Ways

  • By Phone: Call the Medicaid Hotline at 1-800-324-8680 (TTY: 1-800-292-3572).
  • Online: Go to and click Renew My Benefits.
  • By Mail: Fill out the form and mail it back right away to your local county JFS office. Find the address; OR
  • In Person: Visit your county JFS office. Find the address.

Have Questions?

Call your local Department of Job and Family Services

Please note that CareSource cannot process your renewal. It must be handled by your local County Department of Job and Family Services office. Your Care Manager can help you with the application. If you have both Medicare and Medicaid coverage with us, we can help with transportation to your local JFS office. To schedule transportation, please call 1-855-475-3163 (TTY: 1-800-750-0750 or 711) at least two business days before you need a ride. We are open from Monday – Friday, 8 a.m. – 8 p.m.

If you have CareSource MyCare Ohio for Medicaid only, you may be able to get a ride from the county Non-Emergency Transportation (NET) program.  Call your local JFS for details.

Reminder: Please make sure that your local JFS office has your current address and phone number.