Where To Get Care
CareSource offers a focused network of health care partners. In order to have your health care services covered by your CareSource plan, you must get them from a network provider. The only exceptions are:
- In cases of emergency;
- If you need medically necessary, covered urgent care services when traveling out of our service area; or
- When specifically authorized by CareSource.
You can use our Find a Doctor/Provider search tool to find a network provider or care location near you. Use the filters in the right column to find in network providers and pharmacies for your plan, as well as search by specialty and more.
CareSource wants you to be happy with your doctor and the network of providers we offer. If you have suggestions that would improve our network, we want to hear from you. Share your ideas with us on the Access Opportunity Form.
The Access Opportunity Form gives you a chance to suggest a doctor for our network, tell us about things like if it is easy to schedule appointments, and more.
Your Primary Care Provider (PCP)
You can choose a PCP who is a network provider. Your PCP will work with you to direct your health care. He or she will treat you for most of your routine health care needs. Visit My CareSource to choose or change your PCP. You may also call Member Services.
You can find the most current list of network providers on the Find a Doctor/Provider tool on the left side of this web page under Quick Links. You can also find a doctor’s professional training by accessing additional sites.
Going to a PCP is one of the most cost effective ways to access your benefits – ensuring you are getting the most value from of your health care dollar. When you tell CareSource who you have chosen to be your Primary Care Provider, it helps to ensure that your visits are billed at the PCP cost share level.
Going to the same PCP each time you need care will help your provider get to know you and your needs. The more familiar your provider is with you and your medical history, the better he or she will be able to treat you. Your provider may offer telehealth visits and after hours care. Talk with your provider’s office to find out more about your options for care.
If needed, your PCP will help you decide if you need to see other doctors (specialists) or admit you to the hospital. However, you are not required to get a referral from your PCP before you see many types of specialists.
Where to Get Care After Hours
We want you to get the right care from the right health care provider when you need it. If your doctor’s office is closed or if you are very sick or hurt, you have options.
CareSource24® Nurse Advice Line
CareSource24 provides around-the-clock access to a caring and experienced staff of registered nurses.
Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.
Our nurses can help you:
- Decide when self-care, a doctor visit or the emergency room is appropriate
- Understand a medical condition or recent diagnosis
- Prepare questions for doctor visits
- Find out more about prescriptions or over-the-counter medicines
- Learn about nutrition and wellness
Your PCP may offer a telehealth option. Telehealth visits can be done via phone or computer, giving you the ability to talk to your provider without exposing yourself or loved ones to the office waiting room or other people’s illnesses. Of course, not all visits are appropriate for telehealth. Talk to your provider about whether some telehealth visits may be right for you and how to set up a telehealth visit with their office.
After hours, It’s a good idea to call the CareSource24 Nurse Advice Line first. They can help you determine the best course of action for your symptoms. They may refer you to MYidealDOCTORTM.
MYidealDOCTOR is a CareSource telehealth provider, giving members 24/7/365 on-demand access to board certified physicians for consulting, diagnosing and prescribing with interactive phone or video for common illnesses. Members are normally contacted within 30 minutes of requesting a consultation.
Best of all, a visit with MYidealDOCTOR is now available at ZERO COST to you!
Convenience Care Clinics
These clinics are available when your primary care physician may not be available. You can find these convenient clinics inside local CVS and Kroger stores. Visit a clinic when you can’t see your PCP and need to be seen quickly. Common care includes minor injuries, illness or immunizations. This is not an emergency service, but can be used when you can’t get in to see your PCP. You can find a Convenience Care Clinic near you by searching “clinics” in our Find a Doctor/Provider tool.
Urgently needed care is care you get for a sudden illness, injury or condition that isn’t an emergency but needs care right away.
If you think you need to get urgently needed care, you can:
- Call your PCP for advice.
- Call CareSource24, our nurse advice line.
- Go to a network urgent care center listed in our Find a Doctor/Provider tool.
After you go, always call your PCP to schedule follow-up care.
When you are outside the service area, you might not be able to get care from a network provider. In that case, our plan will cover urgently needed care you get from any provider within the United States or its territories.
Emergency services are services for a medical problem that you think is so serious that it must be treated right away by a doctor. Some examples of when emergency services are needed include:
- Miscarriage/pregnancy with vaginal bleeding
- Severe chest pain
- Loss of consciousness
- Uncontrolled bleeding
- Major burns
Emergency care is covered both in and out of our service area, within the United States. You do not have to contact CareSource for an okay before you get emergency services. If you have an emergency, call 911 or go to the nearest emergency room (ER) or other appropriate setting. If you are not sure whether you need to go to the emergency room, call your primary care provider or the CareSource24 Nurse Advice Line or your doctor.
Emergency Services may be the most expensive out of pocket cost for members, and should be used only when you have a true medical emergency. If you are unsure of whether you should use Emergency Services, please call our CareSource24 24-hour nurse advice line.
When You are Outside of our Service Area
If you receive emergency care from a provider who is not a network provider, or urgent care services outside the service area, you will need to submit the bill you receive to CareSource with a claim form. You may obtain a claim form on the Forms page or by calling Member Services.
If you have additional questions about where to get care after hours or outside the service area, refer to the Member Handbook or Evidence of Coverage for your CareSource plan.
Member Services: 1-800-479-9502 (TTY: 1-800-750-0750 or 711), Monday through Friday, 7 a.m. to 7 p.m.