Where To Get Care
We want to make sure you have easy access to care from the right provider when you need it.
| Primary Care Provider (PCP) | Telehealth | Convenience Care Clinics | Urgent Care | Emergency Services |
|---|---|---|---|---|
Used for common illnesses and advice. You will get most of your preventive care from your PCP. | Visit with a provider by phone or computer from wherever you are. Ask your providers if they offer telehealth. | Used for common illnesses like coughs, colds, sore throats, and to get immunizations. They are found in many local drug and grocery stores. | Used to treat non-life threatening issues. When your provider is not available and your health issue cannot wait. | Used for life-threatening |
If you aren’t sure what to ask or where to go for care, call our 24-Hour Nurse Advice Line at 1-866-206-7861(TTY: 1-833-711-4711 or 711). We’re here for you 24 hours a day, 7 days a week.
Primary Care Provider (PCP)
You will get most of your care from your PCP. Going to the same PCP each time you need care will help them get to know you and your needs. The more familiar your PCP is with you and your medical history, the better they will be able to treat you.
Telehealth
There is no extra cost to use telehealth and you don’t need to go to an office for a visit. You can see medical and mental health providers via telehealth for many illnesses and injuries, common health conditions, follow-up appointments and screenings. Learn more about telehealth.
Convenience Care Clinics
Convenience care clinics are an easy option when you need care for minor injuries or illness. Visit clinics inside select drug and grocery stores for care. Most clinics are open in evenings and on weekends, and most take walk-ins.
Urgent Care
Go to an urgent care when you need more care than your PCP or a convenience care clinic can provide.
Hospital Emergency Room
A hospital emergency room (ER) visit is for emergencies. Some examples of when emergency services are needed include a miscarriage or pregnancy with vaginal bleeding, severe chest pain, shortness of breath, loss of consciousness, seizures/convulsions uncontrolled bleeding, severe vomiting, rape, major burns or a mental or behavioral health emergency.