Where To Get Care
CareSource offers a focused network of health care partners. In order to have your health care services covered by your CareSource plan, you must get them from a network provider in most cases.
You can use our Find a Doctor/Provider search tool to find a network provider or care location near you. Use the filters in the right column to find providers in network for your plan, as well as search by specialty and more.
Your Primary Care Provider (PCP)
If you have both your Medicare and Medicaid from CareSource MyCare Ohio you must choose a primary care provider (PCP) who is a network provider. Your PCP is an individual physician group practice, certified nurse practitioner or physician assistant. Your PCP will work with you to direct your health care. He or she will treat you for most of your routine health care needs. Your PCP will also:
- Coordinate your preventive care and checkups
- Help you manage any chronic conditions
- Send you to other doctors (specialists) when needed
- Admit you to the hospital if necessary
- Get prior authorization from CareSource MyCare Ohio for some services
You can find the most current list of network providers on the Find a Doctor/Provider tool on the left side of this web page under Quick Links. You can also find a doctor’s professional training by accessing additional sites. If you need help finding a PCP, please let us know.
It is best to see your PCP as soon as possible after you become a member of CareSource MyCare Ohio. The name and office telephone number of your PCP is printed on your CareSource member ID card. Visit your PCP at least once a year. For members with chronic conditions, your PCP may ask to see you more often. Going to the same PCP each time you need care will help your PCP get to know you and your needs. The more familiar your PCP is with you and your medical history, the better your PCP will be able to treat you.
If needed, your PCP will help you decide if you need to see other doctors (specialists) or admit you to the hospital. However, you are not required to get a referral from your PCP before you see many types of specialists. It is still important to contact your PCP before you see a specialist or after you have an urgent or emergency department visit. This allows your PCP to help coordinate and support you in managing the care you need.
Important Note: If you have your Medicare coverage through another plan (and only Medicaid through CareSource MyCare Ohio), your PCP must be designated through your Medicare plan. Contact your Medicare plan to choose your PCP. Make sure any specialists you see are part of your Medicare plan’s network of providers.
We have a broad health partner network to serve your physical and behavioral health needs. There are a few exceptions when you may be able to see a non-network provider. In some instances, prior approval may be needed. You may be able to see a non-network provider in cases such as:
- In cases of emergency (prior approval is not needed).
- If you need medically necessary, covered urgent care services when traveling out of our service area.
- During a defined “transition period” when you first join CareSource MyCare Ohio.
- During a declared disaster.
- When specifically authorized by CareSource.
Where to Get Care After Hours
We want you to get the right care from the right health care provider when you need it. If your doctor’s office is closed or if you are very sick or hurt, you have options.
CareSource24® Nurse Advice Line
CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses. Members can call the CareSource24 toll-free number located on the CareSource member ID card 24 hours a day, seven days a week, 365 days a year.
Our nurses can help you:
- Decide when self-care, a primary care provider (PCP) visit, telehealth visit, an urgent care visit or the emergency room (ER) is needed.
- Understand a medical condition or recent diagnosis.
- Prepare questions for PCP visits.
- Find out more about prescriptions or over-the-counter medicines.
- Learn about nutrition and wellness.
With Teladoc® telehealth services, you can use your phone, a mobile app or computer to meet with a doctor anytime. It is easy for you and your family to get the care you need.
If you’re not sure if telehealth services are right for your situation, it’s a good idea to call the CareSource24® Nurse Advice Line first. They can help you determine the best course of action for your symptoms. They may transfer you to Teladoc if that is the right option for you.
Teladoc is a health care service that offers easy, secure 24/7 access to doctors who will consult, diagnose and prescribe medicine for you (when needed) through your phone or computer. In addition, your telehealth services include general medical and behavioral health visits.* Behavioral health visits do require an appointment ahead of time.
*Age restrictions apply for behavioral health visits
Convenience Care Clinics
If you are not able to see your primary care doctor, a retail Convenience Care clinic can provide medical help when you need it most. A clinic visit is quicker and much less expensive than an emergency room visit for basic care.
At a Convenience Care clinic, members can get a flu shot, care for aches and pains, or treatment for minor illnesses and injuries from a board-certified nurse practitioner.*
Most clinics are open into the evening, seven days a week. Appointments can be scheduled in advance, and walk-ins are welcome. Retail clinics are part of the CareSource commitment to providing convenient health care access. You can find these network providers through Find a Doctor/Provider, our online search tool.
*Physicals are not covered at the clinics; some immunizations are not covered by insurance.
Urgently needed care is care you get for a sudden illness, injury or condition that isn’t an emergency but needs care right away. Urgent care can be used to treat cuts, sprains, nausea, vomiting and minor infections.
If you think you need to get urgently needed care, you can:
- Call your PCP for advice.
- Call CareSource24®, our Nurse Advice Line.
- When possible, go to a network urgent care center listed in our Find a Doctor/Provider tool.
- After you go, always call your primary care provider (PCP) to schedule follow-up care.
When you are outside the service area, you might not be able to get care from a network provider. In that case, our plan will cover urgently needed care you get from any provider within the United States or its territories.
Emergency services are services for a medical problem you think is so serious it must be treated right away by a doctor. Some examples of when emergency services are needed include:
- Heart attack
- Severe chest pain
- Stroke symptoms like trouble speaking, numbness in face, arm and leg or severe headache
- Loss of consciousness
- Major burns
- Uncontrolled bleeding
- Miscarriage/pregnancy with vaginal bleeding
Emergency care is covered both in and out of our service area, within the United States. You do not have to contact CareSource for an okay before you get emergency services. If you have an emergency, call 911 or go to the nearest emergency room (ER) or other appropriate setting. You don’t need to get approval or a referral from your primary care provider (PCP). As soon as possible, typically within 48 hours, you or someone else must tell us about your emergency. If you are not sure whether you need to go to the emergency room, call your PCP or the CareSource24® Nurse Advice Line.
CareSource covers emergency services needed during a declared disaster. Prior authorizations would not be necessary. We know that the situation may require you get care outside of our network. There would be no charge to you if a non-contracted provider was used. A non-contracted provider may not bill you for the service.
Member Services: 1-855-475-3163 (TTY: 1-800-750-0750 or 711), 8 a.m. to 8 p.m., Monday – Friday.