Telehealth

RelyMD

Your 24/7/365 On-Demand Doctor

Can’t get in to see your primary care provider (PCP) quickly enough? Thinking of going to the Emergency Room (ER) or Urgent Care for a non-emergency health issue?

Think about using RelyMD (formerly known as MYidealDOCTOR™)!

You can talk with a doctor using your home phone, smartphone or computer.

For those times when you can’t get a same day appointment with your PCP, or your PCP office is closed, RelyMD may be an option. There’s no need to spend more money and time at an urgent care or ER. You can talk with a doctor at any time, any place – even from the comfort of home – in just minutes.

When Should I Use RelyMD?

RelyMD should not be used as your primary care provider, but this helpful service can be used when your doctor is unable to see you, or your issue is urgent, but not an emergency.

If you aren’t sure you need a doctor or should go to the emergency room, you can call CareSource24® first. The CareSource24 Nurse Advice Line can help you decide the best course of action for your symptoms and can even transfer you to RelyMD. No need to make another call.

How Do I Use RelyMD?

There are easy ways to connect:

  • You can visit relymd.com
  • Call 1-855-879-4332, or
  • Download the RelyMD app to your smartphone
  • Access RelyMD from the CareSource mobile app

You will need your CareSource member ID number and to answer a few questions about the reason for your call. A board certified doctor will call you back for your visit, often in 15 minutes or less.

What Conditions Does RelyMD Treat?

  • Colds/flu/cough
  • Congestion/sinus infections
  • Allergies
  • Constipation
  • Infection
  • Rashes
  • And more

Some things RelyMD should NOT be used for: trauma, chest pain, shortness of breath, bleeding and the prescribing of Drug Enforcement Agency (DEA) controlled substances.

What Can I Expect From A RelyMD Consultation?

Most RelyMD visits last about 10 minutes. You can get medical advice, diagnosis and even prescription medication when needed.

If a prescription is needed for your issue, you can pick up the medication at your regular network pharmacy or any network pharmacy that you choose.

After four hours, a RelyMD nurse will call to make sure you were able to get your prescription and to see if you have any follow-up questions.

Then after 72 hours, you will get another follow-up call to make sure you are feeling better and the medication or treatment is working. If you need more care, the nurse will help you follow up with either CareSource24 or your PCP.

Please visit RelyMD or download the app on Google Play® for Android or the App Store for Apple® and iPhone. You can also call 1-855-879-4332 or access it through the CareSource Mobile app.