Telehealth

RelyMD

Your 24/7/365 On-Demand Physician

RelyMD® is a CareSource $0 Cost Telehealth program provider. No need to wait for your doctor. No need to spend more money and time at an urgent care center or ER. You can meet with a doctor at any time, any place – even from the comfort of home — in just minutes.

When Should I use RelyMD?

A busy schedule can make it hard to get into the doctor’s office. Urgent care or ER visits can cost you a lot of time and extra money.

RelyMD should not be used as your PCP, but this helpful service can be used when your doctor is out or your issue is urgent but not an emergency.

If you aren’t sure if a telehealth visit is right for your situation, call CareSource24® first. The CareSource24 Nurse Advice Line can help you decide the best course of action for your symptoms and can transfer you directly to RelyMD if necessary. No need to make another call.

How do I use RelyMD?

There are easy ways to connect:

You will need your member ID number and to answer a few questions about the reason for your call. A doctor will call you back for your visit, often in 30 minutes or less.

What conditions does RelyMD treat?

  • Colds/flu/cough
  • Congestion/sinus infections
  • Allergies
  • Constipation
  • Pink eye
  • Rashes
  • And more

Some things RelyMD should NOT be used for: trauma, chest pain, shortness of breath, bleeding and the prescribing of Drug Enforcement Agency (DEA) controlled substances. If needed, a RelyMD provider will refer you to care for conditions they cannot treat.

What Can I Expect from a RelyMD Consultation?

Most visits last about 10 minutes. You can get medical advice, diagnosis and even prescription medication when needed. If a prescription is needed for your issue, you can pick up the medication at your regular network pharmacy or any local network pharmacy that you choose. After four hours, a nurse will call to make sure you were able to get your prescription and to see if you have any follow-up questions. After 72 hours, you will get another follow-up call to make sure you are feeling better and the medication or treatment is working. If you need more care, the nurse will help you follow up with either CareSource24 or your PCP.

Please visit patient.relymd.app or use the CareSource mobile app. You can also call 1-855-879-4332.