Transportation
If you must travel 30 miles or more from your home to receive covered health care services, CareSource will provide transportation to and from the provider’s office. CareSource also covers all necessary transportation by ambulance or wheelchair van, regardless of distance. Please call Member Services at 1-800-488-0134 (TTY: 711) at least two business days in advance for help.
CareSource offers up to 15 round trips or 30 one-way trips that are less than 30 miles from the member’s house per calendar year. The uses include a variety of transportation options that CareSource offers to make travel easier, including:
- County caseworker meetings, WIC appointments.
- Members may also receive rides specifically for food-related needs. This benefit can be used for milk banks, grocery shopping and food pantry visits.
- Members may receive bus passes, or they can be reimbursed for mileage if they drive themselves or are driven by a family member.
- If no other option is available, rides can also be arranged through Lyft to make sure members can still get where they need to go.
- Trips for sick visits are available on the same day.
- Members who are part of a CareSource care management program or Life Services may qualify for additional transportation support tailored to their needs.
CareSource offers unlimited trips for
- Dialysis appointments,
- Prenatal, postpartum care, parents to visit their child in the Neonatal Intensive Care Unit (NICU)
- Hospital admission / discharge
- Child Wellness Appointments / Pediatrician
- Appointments under EPSDT
Members who need additional transportation can contact their local Job and Family Services Office for rides to Medicaid-approved medical appointments. Visit https://jfs.ohio.gov/about/local-agencies-directory to find your local county office. This transportation assistance is only for fewer than 30 miles
Questions? Call Member Services at 1-800-488-0134 (TTY: 711). We are open Monday through Friday, 7 a.m. to 8 p.m.