Rights & Responsibilities
You have many rights as a CareSource member. View a full list of rights in your member handbook. Here are a few of your rights:
- To receive information about CareSource, our services, practitioners and providers, and your rights and responsibilities.
- To be treated with respect and with regard for your dignity and privacy.
- To participate with providers in making decisions relating to your health care.
- To discuss medically necessary treatment options for your condition(s), no matter the cost or benefit coverage.
- To voice a complaint or make an appeal about CareSource or the care it provides.
- To make recommendations about CareSource’s member rights and responsibilities policy.
As a member of CareSource you also have the responsibility to:
- Use providers in the CareSource network.
- Keep your visits to your providers and be on time. Call 24 hours before the scheduled visit if you need to cancel.
- Follow the advice and instructions for care you have agreed to with your providers.
- Always carry your ID card. Show it when getting care. Never let others use your ID card.
- Tell your county caseworker and CareSource if you move or have a new phone number or email.
- Contact your providers after you go to urgent care or a hospital for emergency care. They can help with any follow up care you need.
- Tell your county caseworker and CareSource if you are covered by other health insurance.
- Give as much information as you can that CareSource and your providers need in order to provide care.
- Tell us of suspected fraud as described through the Fraud, Waste and Abuse section.
- Understand as much as possible about your health issues and take part in reaching the goals agreed to with your providers.
Questions? Call Member Services at 1-800-488-0134 (TTY: 711). We are open Monday through Friday, 7 a.m. to 8 p.m.