Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-844-539-1729.

You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern time.

You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Contact the Ohio Department of Mental Health and Addiction Services  (OhioMHAS)

Website:  http://mha.ohio.gov/

Call:  1-877-275-6364 toll-free for information and referral