Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

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You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Department

Phone

Hours of Operations

Other

Provider Services

1-833-230-2176

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Medical Prior Authorization

1-833-230-2176

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Fax: 855-761-9058

Pharmacy Prior Authorization

1-800-935-6103

24 hours a day, 7 days a week

Fax: 877-251-5896

Pharmacy Help Desk

1-800-416-1673

April 1 – Sept. 30, 8 a.m. to 8 p.m. ET Monday through Friday
Oct. 1 – March 31, 8 a.m. to 8 p.m. ET Seven days a week

FaxL 877-328-9660

Claims

1-833-230-2176

CareSource
Attn: Claims
P.O. Box 8730
Dayton, OH 45401-8730

Appeals

1-833-230-2176

Fax: 844-417-6261
CareSource
P.O. Box 1947
Dayton, OH 45401-1947

Our CareSource24, Nurse Advice Line is open 24/7, 365 days a year, including holidays.

CareSource Office Closure Dates

Representatives are available by telephone Monday through Friday, except on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Please note: If a holiday falls on a weekend date, CareSource will be closed the following business day.