Contact Us

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

For questions not addressed on our website, please call Provider Services at 1-800-488-0134 Monday through Friday from 7 a.m. to 8 p.m. Eastern Time.

You can also reach us by contacting one of our Navigate Provider Engagement Representatives.

DepartmentPhoneHours of OperationOther

Provider Services

1-800-488-0134

Monday through Friday from 7 a.m. to 8 p.m. Eastern Time (ET)

 

Medical Prior Authorization

1-800-488-0134

Monday through Friday from 8 a.m. to 6 p.m. ET

Fax: 888-752-0012

Behavioral Health Prior Authorization

1-800-488-0134

24 hours a day, seven days a week

Fax: 937-487-1664

Gainwell Technologies Technical Help Desk and Technical Prior Authorizations for Ohio Medicaid Pharmacy Benefits

1-833-491-0344

24 hours a day, seven days a week

1-833-679-5491

Provider Administered Drugs
Provider Services

1-800-488-0134

Monday through Friday from 8 a.m. to 6 p.m. ET

CareSource Provider Portal Fax: 1-888-399-0271

Claims

1-800-488-0134

CareSource
Attn: Claims
P.O. Box 8730
Dayton, OH 45401-8730

Appeals

1-800-488-0134

Fax: 937-531-2398

CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management

1-800-993-6902

Referral fax: 877-946-2273

Our CareSource24, Nurse Advice Line is open 24/7, 365 days a year, including holidays.

CareSource Office Closure Dates

Representatives are available by telephone Monday through Friday, except on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Please note: If a holiday falls on a weekend date, CareSource will be closed the following business day.