Contact Us
Provider Services
We are open Monday through Friday from 7 a.m. to 8 p.m. Eastern Time (ET).
You can also reach us by contacting one of our Provider Engagement Representatives.
We are closed each year on:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
If a holiday falls on a weekend, we will be closed the following business day.
Provider Portal
Do business with us online any time of the day or night with our Provider Portal. You can use the Provider Portal to check:
- Claims
- Prior authorization status
- Member eligibility
- Coordination of benefits, and more
Additional Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone |
|---|---|
| Medical Prior Authorization | 1-800-488-0134 |
| Pharmacy Prior Authorization | Gainwell: 833-491-0344 |
| Pharmacy Help Desk | Gainwell: 833-491-0344 |
| Claims | 1-800-488-0134 |
| Appeals | 1-800-488-0134 |