Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-800-488-0134 Monday through Friday from 8 a.m. to 6 p.m. Eastern time.

You can also reach us by contacting one of our NavigateProvider Engagement Representatives .

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneOther
Provider Services1-800-488-0134
Medical Prior Authorization1-800-488-0134Fax: 888-752-0012
Behavioral Health Prior Authorization1-800-488-0134Fax: 937-487-1664
Pharmacy Prior Authorization1-800-488-0134Fax: 866-930-0019
Pharmacy1-800-488-0134
Claims1-800-488-0134CareSource
Attn: Claims
P.O. Box 8730
Dayton, OH 45401-8730
Appeals1-800-488-0134Fax: 937-531-2398CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008
Care & Disease Management1-800-993-6902Referral fax: 877-946-2273

CareSource Office Closure Dates

Representatives are available by telephone Monday through Friday, except on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Please note: If a holiday falls on a weekend date, CareSource will be closed the following business day.