Quality Improvement
Program Purpose
CareSource’s Quality Improvement (QI) Program design is to ensure the organization delivers on all aspects of care delivery for CareSource MyCare Ohio members based on their unique needs.
We monitor, analyze and identify opportunities for improvement across the comprehensive span of health care continuum using standardized metrics such as:
- Healthcare Effectiveness Data and Information Set (HEDIS)
- Customer Assessment of Healthcare Providers and Systems (CAHPS)
- Provider satisfaction survey results
- Health Outcomes Survey
- Over and underutilization patterns and trends
Contact Us
If you would like more information about CareSource Quality Improvement, please call Provider Services at 1-800-488-0134 Monday through Friday, 8 a.m. to 6 p.m. Eastern Time (ET).