Provider Policies
CareSource maintains medical, payment and administrative policies for our health partners.
These policies are regularly reviewed, updated, withdrawn or added; and therefore, subject to change. They may also vary by plan and/or state.
Please check often for updates to health partner policies. Click the links to access policies for your member’s plan.
The policies presented on these pages may not be inclusive of all applicable provider policies. Some benefit management services are provided on behalf of CareSource. Please reference applicable policies from our delegated service providers.
Note: The policies below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.
Administrative
Administrative policies offer guidance for determining medical necessity, investigational and experimental services.
Medical
Medical policies provide guidelines for determining medical necessity and appropriate care for approved benefits.
Pharmacy
Pharmacy policies provide guidelines for coverage of medication.
Reimbursement
Reimbursement policies provide guidance for claim payments.
Updates & Announcements
Our goal is to keep you informed with timely information about our plan and services. As changes occur and as needs arise, we issue network notifications for providers via the CareSource Updates & Announcements page. Please check this page often to learn about updates and changes that impact your practice.
Contact Us
If you have questions, please contact Provider Services at 1-800-488-0134. Our hours of operation are Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).