Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Interpreter Services

CareSource offers onsite sign and language interpreters as well as over-the phone (OPI) and video remote interpreting (VRI) when appropriate, for medical appointments outside of the surgical, hospital or emergency room setting*. These services are available to CareSource members who are hearing impaired, do not speak English, or have limited English-speaking proficiency. These services are available at no cost to the member or provider. As a provider, you are required to identify the need for interpreter services for your CareSource patients and offer assistance to them appropriately. To request an interpreter for your patient, please use the Vocalink self-service portal. First-time users may begin the process of creating an account through Vocalink. For questions, please contact our Provider Services department at 1-800-488-0134. We ask that you let us know of members in need of interpreter services, as well as any members that may receive interpreter services through another resource.

*CareSource requires hospitals, emergency rooms and skilled nursing facilities, at their own expense, to offer sign and other language interpreters for members who are hearing impaired, do not speak English, or have limited English-speaking proficiency. This includes providers that perform in-office surgeries. These services should be available at no cost to the member.

Transportation

CareSource can provide transportation for our members’ appointments with participating providers through our transportation vendors. Members can also get rides to Women, Infants and Children (WIC) appointments and redetermination meetings at the County Department of Medicaid.

Each member can receive up to 15 rides to and from appointments (30 one-way trips) per 12-month period.

Members may schedule a ride by calling 1-800-488-0134 (TTY: 1-800-750-0750 or 711).

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays: Memorial Day (May 25), the day before Independence Day (July 3), Labor Day (Sept. 7), Thanksgiving Day (Nov. 26) and the day after (Nov. 27), Christmas Eve (Dec. 24) and Christmas Day (Dec. 25).

Members access Member Services by calling our toll-free number, 1-800-488-0134 , 7 a.m. – 7 p.m. (TTY for the hearing impaired: 1-800-750-7550 or 711) and following the menu prompts.

CareSource24 Nurse Advice Line

Members can call our Nurse Advice Line 24 hours a day, seven days a week. With CareSource24, members have unlimited access to talk with a caring and experienced staff of registered nurses about symptoms or health questions.

Members can call the CareSource24 toll-free number located on their ID cards.