Request Patient Services
We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.
CareSource offers onsite sign and language interpreters as well as over-the phone (OPI) and video remote interpreting (VRI) when appropriate, for medical appointments outside of the surgical, hospital, emergency room or skilled nursing facility setting*. These services are available to CareSource members who are hearing impaired, do not speak English or have limited English-speaking proficiency. These services are available at no cost to the member or provider.
As a provider, you are required to identify the need for interpreter services for your CareSource patients and offer assistance to them appropriately. To arrange services, please contact Provider Services at 1-844-679-7865. We ask that you let us know of members in need of interpreter services, as well as any members that may receive interpreter services through another resource.
*CareSource requires hospitals and emergency rooms, at their own expense, to offer sign and other language interpreters for members who are hearing impaired, do not speak English or have limited English-speaking proficiency. This includes providers that perform in-office surgeries. These services should be available at no cost to the member.
Representatives are available by telephone Monday through Friday, except on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Members access Member Services by calling our toll-free number, 1-844-607-2827 (TTY: 1-800-750-0750 or 711). We are open 8 a.m. to 8 p.m. EST, seven days a week from October 1 to March 31, and Monday through Friday the rest of the year.
CareSource24 Nurse Advice Line
If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.
Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.