Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

  • Pharmacy information, including our Preferred Drug Lists (PDLs)
  • Medical, pharmacy, reimbursement and administrative policies
  • Authorization requirements as communicated through network notifications below 

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

NavigatePolicy Update March 201912/31/2018
NavigateClaim Denial Issue - Error Code X9412/27/2018
NavigateNotice of Changes to Retro Prior Authorization Timeframe Requirements12/26/2018
NavigateBehavioral Health Claim Issue Identified12/18/2018
NavigateIssues with Claim Denying for National Drug Code (NDC)12/14/2018
NavigateRemittance Delay for Wednesday, December 5, 2018 Payment Cycle12/07/2018
NavigatePolicy Updates January 201911/30/2018
NavigateElectronic Visit Verification Reminder11/14/2018
NavigatePolicy Updates January 201911/01/2018
NavigateUpdated Prior Authorization Requirements for Home Care Services11/01/2018
NavigateCode Advisor Network Notification10/23/2018
NavigateElectronic Provider Appeals Required10/02/2018
 NavigatePolicy Updates December 201810/01/2018
NavigateAmbulance Overpayments and Incorrect Payments Recovery09/27/2018
NavigateQ3 2018 Payment Update09/27/2018
NavigateDME Overpayments and Incorrect Payments Recovery Notice09/27/2018
NavigateHome Health Overpayments and Incorrect Payments Recovery Notice09/27/2018
NavigatePhysician Assistant Overpayments and Incorrect Payments Recovery Notice09/27/2018
NavigateDuplicate Claim Processing Update09/01/2018
NavigateClarification on CareSource Medicaid Vision Benefit – UPDATE08/30/2018
NavigatePolicy Updates November 201808/28/2018
NavigateWell-Child Care08/27/2018
NavigateODM Medicaid Number Requirement08/27/2018
NavigateSignatures No Longer Needed for Medicaid Addendum Attachments for Provider Maintenance Updates08/21/2018
NavigateConsent to Share Sensitive Health Information08/08/2018
NavigateArchive Global Obstetrical Services Policy08/01/2018
NavigateClarification of Indiana Network Closure Communication07/30/2018
NavigateIncreasing Claim Payment Processing Frequency – UPDATE07/27/2018
NavigatePolicy Updates October 201807/27/2018
NavigateAdditional Update on CareSource Medicaid Vision Benefit – This notification has been revised. See notification dated 08/30/2018.07/24/2018
NavigateTrading Partners Administrative Policy07/20/2018
NavigateInventory Reduction Progress and Issue Reporting07/10/2018
NavigateIncreasing Claim Payment Processing Frequency07/03/2018
NavigateNew Address for Refund Checks07/03/2018
NavigatePolicy Updates September 201806/29/2018
NavigateNew Requirement to Report Individual NPIs in Rendering Fields of AHCC, FQHC, FBC, OHF and RHC Claims06/19/2018
NavigateNotification of Claim Adjustments for Certain Edit Codes06/13/2018
NavigatePolicy Updates August 201806/12/2018
NavigateDurable Medical Equipment (DME) Update06/08/2018
NavigateBreast Imaging Reimbursement Policy06/05/2018
NavigateTips to Prevent Payment Delays06/01/2018
NavigateCommunity Behavioral Health Centers (CBHC) Provider Orientation05/31/2018
NavigateCareSource Secure Email Portal Security Enhancements05/17/2018
NavigatePolicy Updates July 201804/19/2018
NavigateUpdate on CareSource Medicaid Vision Benefit – This notification has been revised. See notification dated 07/24/2018.04/18/2018
NavigateCare Coordination Codes Reminder04/16/2018
NavigateUpdate to Provider Billing Address Requirements on Claims04/03/2018
NavigatePolicy Updates June 201803/30/2018
Navigate2018 Dental Procedure Code Updates – UPDATE 03/28/2018
NavigateUpdate to Drug Testing PolicyUPDATE03/12/2018
NavigatePolicy Updates May 201802/28/2018
NavigatePY-0436 Sexually Transmitted Infections02/27/2018
Navigate2018 Dental Procedure Code UpdatesThis notification has been revised. See notification dated 03/28/2018.02/01/2018
NavigateCareSource No Longer Accepting 77057 Claim Code for Mammography Services01/26/2018
NavigateDiabetes Retinal Eye Exam01/25/2018
NavigateReminder to Include Gestational Age on Delivery Claims01/24/2018
NavigateNew Approach to Educate and Reduce Evaluation and Management Billing Errors01/08/2018