Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

COVID-19 Updates

Latest UpdatesDate
Navigate COVID-19: 2022 Vaccination Program Update01/01/2022
Navigate COVID-19: Temporary Change to Prior Authorization for Transition to Post-Acute Care – UPDATE11/05/2021
Navigate COVID-19: Medicare Billing Vaccination Billing Guidance11/04/2021
Navigate COVID-19: Temporary Change to Prior Authorization for Transition to Post- Acute Care – This notification has been revised. See notification dated 11/05/2021.08/27/2021
Navigate COVID-19: Vaccination Member Incentive07/26/2021
Navigate COVID-19: Temporary Change to PAs for Transition to Post-Acute Care Update04/29/2021
Navigate COVID-19: Vaccination & Screening Collection/Processing Options03/08/2021
Navigate COVID-19: Vaccination Billing Guidance02/22/2021
Navigate COVID-19: Provider Vaccination Resources02/16/2021
Navigate COVID-19: Temporary Change to PAs for Transition to Post-Acute Care12/11/2020
Navigate COVID-19: SNF Prior Authorization Process Temporary Update – This network notification is being modified to reflect updated information.11/09/2020
Navigate COVID-19: State of Emergency Provider Guide Statement on Telehealth10/05/2020
Navigate COVID-19: Emergency Provisions Update07/21/2020
Navigate COVID-19: Prior Authorization Changes – UPDATE06/30/2020
Navigate COVID-19: Prior Authorizations – This notification has been revised. See notification dated 06/30/2020.04/28/2020
Navigate COVID-19: Provider Stimulus Package Program Tool04/28/2020
Navigate COVID-19: Home Care Services Coordination04/24/2020
Navigate COVID-19: Temporary Expansion for Molecular Diagnostic Testing for Influenza Virus Infection and Streptococcus A and B04/16/2020
Navigate COVID-19: Plan Collaboration for Long-Term Care04/09/2020
Navigate COVID-19: CDC Health Alert on Chloroquine04/07/2020
Navigate COVID-19: Temporary Telehealth Services – UPDATE04/06/2020
Navigate COVID-19: Temporary Telehealth Services – This notification has been revised. See notification dated 04/06/2020.03/27/2020
Navigate Protecting Members and Reducing the Spread of COVID-1903/13/2020

General Updates

2022Date
Navigate Provider Alternative Format Request11/10/2022
Navigate Updated Prior Authorization List11/1/2022
Navigate Policy Updates November 202211/1/2022
Navigate Importance of Providers Receiving the Flu Vaccination10/28/2022
Navigate CareSource and TurningPoint Partnership for Cardiac and Musculoskeletal Surgical Procedures10/01/2022
Navigate Q4 Live Instructor-Led Provider Training and Education Series10/01/2022
Navigate October 2022 Provider Orientation and Education Live Webinar Invitation09/12/2022
Navigate CLIA-Waived Tests Update09/01/2022
Navigate Policy Updates September 202209/01/2022
Navigate Readmission Pre-Pay Claims Review08/31/2022
Navigate Billing Update: Incorrect Billing of Modifier 58 Notification08/24/2022
Navigate BH Provider Service Resolution Process Summary08/19/2022
Navigate Billing Update Re: Multiple Outpatient Claims08/17/2022
Navigate Policy Updates - July 202207/21/2022
Navigate CareSource Live Instructor-Led Provider Training and Education Series07/07/2022
Navigate We Want to Hear from You!06/30/2022
Navigate Upload Claim Submissions Seamlessly in Provider Portal06/01/2022
Navigate Policy Updates June 202206/01/2022
Navigate Mandatory Incident Management Training05/20/2022
Navigate Post-Acute Care Prior Authorization Resumption05/11/2022
Navigate Policy Updates - May 202205/01/2022
Navigate Billing Updates: Chiropractic Unbundling04/26/2022
Navigate June 2022 Provider Orientation Webinar Registration04/25/2022
Navigate 2021 Q3 Provider Portal Updates04/07/2022
Navigate Policy Updates - April 202204/01/2022
Navigate Billing Updates: Duplicate Discharge Day Management/ICD-10 7th Character and Therapy Proposal04/01/2022
Navigate Introducing Teladoc, CareSource’s New Telehealth Partner03/29/2022
Navigate Quality Patient Experience Guide (CAHPS resource)03/18/2022
Navigate Retro Authorization Submission Guidelines03/15/2022
Navigate Attention - Skilled and Nursing Facility Providers - LOC Requirements03/01/2022
Navigate Provider Portal Account Linking Enhancement02/21/2022
Navigate Model of Care Training Requirements02/09/2022
Navigate Annual Update - International Classification of Diseases, 10th Revision, Diagnosis Codes (ICD-10-CM)01/27/2022
Navigate Transportation Scheduling Now Available01/26/2022
Navigate Provider CLIA HCPCS Code Update01/01/2022
Navigate Policy Updates January 202201/01/2022
2021Date
Navigate 2021 Global Quality Enhancer: Value-Based Reimbursement Program12/29/2021
Navigate Clarification on Dental Electronic Payment Process Change12/28/2021
Navigate Notice of Philips Respironics Voluntary Medical Device Recall - UPDATE12/15/2021
Navigate ABA Provider Contracting & Credentialing Requirements12/15/2021
Navigate You’re Invited! CareSource Provider Webinar12/13/2021
Navigate Prior Authorization Requirement for Non-Participating Laboratory Services12/10/2021
Navigate ABA Claims Paying at Reduced Rate11/19/2021
Navigate Importance of the flu vaccination11/16/2021
Navigate National Provider Identifier for Ordering, Referring and Prescribing Providers – UPDATE10/25/2021
Navigate HIPAA CORE Compliant Codes10/15/2021
Navigate Dental Electronic Payment Process Change10/01/2021
Navigate New Laboratory Benefit Management Programs10/01/2021
Navigate Policy Updates October 202110/01/2021
Navigate Pfizer Vaccine Adherence in Kids (VAKs)09/24/2021
Navigate Nursing Facility Request Form09/23/2021
Navigate Hospice Claims Billing Guidance09/20/2021
Navigate You’re Invited! CareSource Provider Webinar09/15/2021
Navigate Notice of Philips Respironics Voluntary Medical Device Recall - This notification has been revised. See notification dated 12/15/202109/13/2021
Navigate Save the Date: Upcoming Provider Orientation Webinar09/02/2021
Navigate Policy Updates September 202109/01/2021
Navigate National Provider Identifier Requirement08/09/2021
Navigate Waiver National Provider Identifier Requirement – UPDATE07/29/2021
Navigate You’re Invited! CareSource Provider Webinar07/22/2021
Navigate Updated Dental Provider Resources – UPDATE07/22/2021
Navigate Non-Participating Provider Reimbursement Policy Update07/15/2021
Navigate Electronic Visit Verification (EVV) Billing Guidance07/12/2021
Navigate Policy Updates July 202107/01/2021
Navigate 2021 Model of Care Training Requirements06/23/2021
Navigate CMS Interoperability06/22/2021
Navigate You’re Invited! CareSource Provider Webinar06/09/2021
Navigate Utilization Management Process05/18/2021
Navigate Provider Portal Experience Update05/11/2021
Navigate Electronic Visit Verification Education Sessions05/07/2021
Navigate National Provider Identifier Needed – This notification has been revised. See notification dated 07/29/2021.05/06/2021
Navigate Policy Updates May 202105/01/2021
Navigate New Transportation Vendor04/30/2021
Navigate UPDATE - Prior Authorization Requirements04/26/2021
Navigate National Provider Identifier for Ordering, Referring and Prescribing Providers – This notification has been revised. See notification dated 10/25/2021.04/14/2021
Navigate Policy Updates April 202104/01/2021
Navigate Ohio Medicaid Number Mandatory Requirement03/31/2021
Navigate Transplant Services Reimbursement Update03/11/2021
Navigate Policy Updates March 202103/01/2021
Navigate Opioid Treatment Program Reimbursement – UPDATE02/26/2021
Navigate Waiver Services Acknowledgement02/22/2021
Navigate Equian Process Frequently Asked Questions02/18/2021
Navigate Community Behavioral Health Center Re-Credentialing Process02/16/2021
Navigate Annual Notification of Requirements02/12/2021
Navigate Provider Directory Changes for Optometry Service Providers Not Contracted with Superior Vision02/10/2021
Navigate 2020 Quarter 4 Provider Portal Updates02/01/2021
Navigate Requirements for Preadmission Screening and Resident Review (PASARR) Process01/15/2021
Navigate Elective Transplant Process Change01/08/2021
Navigate Policy Updates January 202101/01/2021