Additional Services

As our member, you get medical and behavioral health benefits and more! We offer extra services to make it easy to use your benefits and stay healthy. As a CareSource member, you’ll enjoy:

Health and Wellness

Silver&Fit® Fitness Membership

If you have CareSource MyCare Ohio for both Medicare and Medicaid you can enjoy the Silver&Fit® Exercise & Healthy Aging Fitness program. The Silver&Fit program offers you access to thousands of fitness centers and select YMCAs. In addition, the Silver&Fit Home Fitness program also allows you to request one home fitness kit per year (some kits include a Fitbit® or Garmin® Wearable Fitness Tracker) at no additional cost to you. Learn more by visiting


Through MyHealth, CareSource MyCare Ohio members for both Medicare and Medicaid, adults 18 and older have access to personalized health tools. Track exercise goals, get nutrition advice and learn how to move more throughout the day. Take small steps that help you manage health and wellness topics specific to your needs. To get started, simply log in to your My CareSource® account.

Brain Health & Memory Benefit through BrainHQ®

BrainHQ® provides the exercise your brain needs to be at its sharpest. Think of it as a personal gym where you exercise your memory, attention, brain speed, people skills, navigation, intelligence and more! With over 30 years of development and research, BrainHQ offers cognitive training that’s completely tailored to you. BrainHQ can be accessed using a computer or mobile device. This benefit is available for CareSource MyCare Ohio members for both Medicare and Medicaid. Visit for more.


Take charge of your mental health and try our wellness tool called myStrengthSM. This is a safe and secure tool designed just for you. It offers personalized support to help improve your mood, mind, body and spirit. You can access it online or on your mobile device at no cost to you. myStrength offers online learning, empowering self-help tools, wellness resources and inspirational quotes and articles.

You can visit myStrength for more information and to sign up. Complete the myStrength sign-up process and personal profile. You can also download the myStrength app for iOS and Android devices and sign in using your login email and password.

PapaPals®: Companionship and Daily Support*

You have access to PapaPals®, a network of friendly helpers available both in-person and virtually via a phone call. As a CareSource MyCare Ohio member with both Medicare and Medicaid, service is provided for up to 60 hours per year. Papa Pals can help you around the house with laundry, technology support, light cleaning, pet care, meal prep and other basic household tasks. Visit for more information.

*These benefits mentioned are a part of special supplemental program for the chronically ill (SSBCI). Not all members qualify. Refer to your Member Handbook for more information.

Over-the-Counter Items

Medicare + Medicaid

  • As a CareSource MyCare member with both Medicare and Medicaid, you receive a quarterly allowance to use at participating retailers or through the OTC Catalog. You can order items through the OTC Catalog portal, by phone or by mail. Use your FlexCard for purchases at participating retailers You can get over-the-counter (OTC) items for allergy relief, vitamins, OTC pain relievers, blood pressure monitors and more. Learn more at You also qualify for the over-the-counter benefits through the Medicaid-covered product list.

Medicaid Only

Flex Allowance

CareSource MyCare Ohio members with Medicare and Medicaid qualify for an annual $500 allowance to use for dental, vision and hearing services and accessories. You can use this allowance for services beyond your plan’s annual limit. Please visit for more information related to this benefit.

Easy Access to Care

Sometimes you need medical care, but you can’t see your primary care provider (PCP). CareSource makes it easy to get care for common health needs. For information about all of the options available to you, see where to get care.

CareSource24® Nurse Advice Line

You can call CareSource24® any time you have a question about your health. A caring registered nurse will answer your questions and can even help you decide what kind of care you need. Nurses are available 24 hours a day, 365 days a year. Call 1-866-206-7861 (TTY:  1-800-750-0750 or 711) to speak to a nurse. The number is also listed on your CareSource member ID card.

Urgent Care Centers and Convenience Care Clinics

Need care quick or after hours? The CareSource network includes urgent care centers and convenience care clinics inside select drug and grocery stores to help you get care when and where you need it. These clinics often have evening and weekend hours and allow walk-ins. You can find these network providers through Find a Doctor/Provider, our online search tool.

Care Support

Care and Disease Management Programs

You have full access to a continuum of services with a community-based Care Coordination team to meet your personal needs. You also have access to Disease Management education to help you learn more about managing certain ongoing health conditions.

Meal Delivery

Meal benefits include two meals per day for 25 days after an acute inpatient hospital discharge or observation. This benefit is for CareSource MyCare Ohio members with both Medicare and Medicaid.

Convenient Resources

Express Banking®

A bank account from Fifth Third Bank with no monthly service charge, no balance requirement, no overdraft fees and a debit card for purchases. Visit for more information.

CareSource Mobile App

Manage your CareSource plan on the go with the CareSource mobile app. The app lets you access your secure My CareSource® account from your mobile device to:

  • View and share your digital CareSource member ID card.
  • Access your secure My CareSource® account.
  • Find a doctor, hospital, clinic, or urgent care near you.
  • View your claims.
  • Call CareSource 24® Nurse Advice Line and speak with a Registered Nurse anytime, 24/7/365.
  • Call and speak with Member Services.
  • Connect with Teladoc®, your telehealth services provider.
  • And more.

The CareSource mobile app is available for both iPhone and Android systems. Get it free through the App Store® or Google Play® by searching for CareSource.

My CareSource Member Portal

My CareSource® is your personal online account on our member portal. Use your My CareSource account to:

  • Choose or change your primary care provider (PCP).
  • Request a new CareSource member ID card.
  • Review your benefits.
  • Take a health assessment or screening each year.
  • Access your claims online.
  • Take charge of your health with MyHealth, by tracking your exercise goals and completing Journeys® (available for members age 18+).
  • And more!

Sign up for free to get started. Your My CareSource account also lets you get more information using the CareSource mobile app.


We’ll help you get where you need to go to take care of your health. If your appointment is 30 miles or more away from your home, CareSource will help you with a ride. If you have CareSource for both Medicare and Medicaid, we also cover up to 30 roundtrips or 60 one way trips of less than 30 miles at no cost to you, including:

  • Doctor visits
  • Medical tests
  • Treatments
  • A pharmacy to get a prescription filled after a medical appointment
  • County redetermination

In addition to the transportation assistance that CareSource MyCare Ohio provides, you can get help with transportation for certain services through the Non-Emergency Transportation (NET) program. Call your local County Department of Job and Family Services for questions or assistance with NET services.