February 2021 Broker Bulletin
Welcome to the first edition of the CareSource Broker Bulletin of 2021! We hope this finds you well. As part of the continuing commitment we are making to our valued brokers, this communication which will be delivered on a monthly basis, will provide important information on doing business with CareSource for both Medicare and Marketplace products across our service areas. While 2020 was challenging in many ways, CareSource implemented many improvements around our broker channel processes and our commitment is to continue to improve in 2021 and beyond. Your feedback is critical in helping us to make these improvements and we look forward to hearing from you.
Wishing you health and success,
David Robinson
VP Enterprise Sales
Getting to know your CareSource Enterprise Sales team
- David Robinson, VP of Enterprise Sales: David.Robinson@CareSource.com
- Bill Handerhan, Director of Enterprise Sales: Bill.Handerhan@CareSource.com
- Tony Caito, Broker Account Manager: Tony.Caito@CareSource.com
- Krista Seaton, Broker Account Manager: Krista.Seaton@CareSource.com
Sales Operations
The Sales Support team is here to serve you! Contact the Sales Support team if you have any questions regarding your onboarding experience, broker portal access, commissions, etc.
- Send an email: SalesSupport@CareSource.com
- Leave us a message on our voicemail box: 833-230-2002
Network News
CareSource made many key additions to our network across our products and service areas in the 4th quarter of 2020:
- Ohio Health (Columbus, OH area): MA D-SNP 10-1-2020
- Premier Health (Dayton, OH Area): MA D-SNP MP 10-1-2020
- Genesis (Zanesville, OH Area) : MA D-SNP MP 1-1-2021
- Wright State Physicians (Dayton, OH Area): MA D-SNP MP 12-1-2020
- Firelands PHO (Sandusky, OH Area): MA D-SNP MP 1-1-2021
- Signature Health (Cleveland and Columbus, OH Areas): MA D-SNP MP 11-2-20
- Aultmann (Canton, OH Area): MA D-SNP 12-1-2020
- The Christ Hospital (Cincinnati, OH Area) MA D-SNP MP 10-1-2020
- Wheeling Medical Center (WV) 1-1-21
- Weirton Medical Center (WV) 1-1-21
- WVU 1-1-21
- King’s Daughter Medical Center (Portsmouth, OH and Ashland, KY areas) 2-1-21
- Mercer County Community Hospital and physicians (Coldwater, OH Area) – MA D-SNP MP 1-1-21
- Wayne Healthcare (Greenville, OH Area) – MP MyCare 12-1-2020
Marketplace Special Enrollment Period
Per an Executive Order by President Biden, there will be a Special Enrollment Period for individuals and families for Marketplace coverage in response to the COVID-19 Public Health Emergency from February 15-May 15, 2021. See the Fact Sheet regarding the SEP from CMS here.
Did You Know?
- Have you considered adding D-SNP to your Medicare portfolio?
- CareSource offers competitive D-SNP plans in Georgia, Indiana, Kentucky and Ohio
- Give us a call to learn more about how to sell D-SNP:
- Tony Caito: (440) 341-6924
- Krista Seaton: (812) 454-4715
- You can order CareSource marketing materials
- Electronic copies are available at the Producers page on www.caresource.com
- Printed materials are available at CareSource’s PrintSource
- Through your broker portal
- Your Marketplace clients can earn rewards for healthy initiatives:
OH Marketplace
| Rewardable Program Activity | Frequency/Period | Amount Earned Per Completion | Activity Earning Cap | Population |
|---|---|---|---|---|
| Comprehensive diabetes care measures: A1c testing, Micro-albumin, Retinal eye exam | 1x/calendar year | $25.00 | $25.00 | All Adults – Diagnosis for diabetes required |
| Mammogram screening | 1x/calendar year | $20.00 | $20.00 | Females ages 50-74 years |
IN Marketplace
| Rewardable Program Activity | Frequency/Period | Amount Earned Per Completion | Activity Earning Cap | Population |
|---|---|---|---|---|
| Comprehensive diabetes care measures: A1c testing, Micro-albumin, Retinal eye exam | 1x/calendar year | $25.00 | $25.00 | All Adults – Diagnosis for diabetes required |
KY Marketplace
| Rewardable Program Activity | Frequency/Period | Amount Earned Per Completion | Activity Earning Cap | Population |
|---|---|---|---|---|
| Comprehensive diabetes care measures: A1c testing | 1x/calendar year | $25.00 | $25.00 | All Adults – Diagnosis for diabetes required |
Your clients have options!
They don’t have to put off getting medical care because of COVID-19 fears. Here are all of the different ways that they can seek treatment during the Pandemic.
- CareSource24® Nurse Advice Line: If you aren’t sure where to go, call the CareSource24® Nurse Advice Line. Nurses are available to speak with you 24/7/365. The number is on the back of the CareSource member ID card.
- Primary Medical Provider: Usually open during regular business hours. Appointment needed. For routine care, common illnesses and advice. May also offer telehealth. Contact your PCP’s office to find out. Visit your doctor the most often!
- Telehealth & MYIdealDOCTOR®: Convenient access to a doctor by phone or computer, from wherever you are. Your PCP may offer telehealth. Contact their office to find out. If your PCP is not available, call MYidealDOCTOR at 1-855-879-4332 or visit myidealdoctortelehealth.com.
- Convenience Care Clinics: Usually open 7 days a week with evening and weekend hours. When your PCP is not available. Inside many local drug and grocery stores. Use for common illnesses such as coughs, sinusitis, colds, sore throats, and immunizations.
- Urgent Care Centers: Usually open 7 days a week with evening and weekend hours. When your PCP is not available. Your condition or injury can’t wait. For common illnesses, x-rays, deep cuts, etc.
- Emergency Room: Open 24 Hours a day, 365 days a year. When you are very sick or need immediate help. For life-threatening situations such as chest pain or a head injury.