Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-800-488-0134. You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern time.

You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.


Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneAdditional Information
Health Partner Services1-800-488-0134
Prior Authorization Medical1-800-488-0134Fax:  888-752-0012
Prior Authorization PharmacyFax:  866-930-0019
Attn:  Claims
P.O. Box 8730
Dayton, OH 45401-8730
Appeals1-800-488-0134Fax:  937-531-2398CareSourceAttn: Provider AppealsP.O. Box 2008Dayton, OH 45401-2008
Care & Disease Management1-800-993-6902Referral fax:  877-946-2273