Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

General Updates

2026Date
Navigate Site of Care Management Policy Update04/01/2026
Navigate Policy Updates April 202604/01/2026
Navigate Prior Authorization Requirement Update03/25/2026
Navigate Site of Care Management Program03/25/2026
Navigate Clinical Laboratory Improvement Amendments (CLIA) Claims Submission Requirements03/11/2026
Navigate Claim Edits for Durable Medical Equipment03/10/2026
Navigate Save the Date: April 2026 Live Medical Provider Orientation03/09/2026
Navigate Save the Date: April 2026 Live Behavioral Health Provider Orientation03/09/2026
Navigate Evolent Advance Radiology Guidelines March 202603/04/2026
Navigate Save the Date: 2026 Q1 Provider Friday Forum03/04/2026
Navigate Policy Updates March 202603/01/2026
Navigate Save the Date: March 2026 Behavioral Health Live Orientation03/01/2026
Navigate Save the Date: March 2026 Live Provider Orientation03/01/2026
Navigate Prepay Auditing Update02/23/2026
Navigate Launch of HealthPlanResources.com02/11/2026
Navigate Revenue Code Billing Requirements02/04/2026
Navigate Lymphedema Compression Treatment Items Claims Editing Enhancements02/04/2026
Navigate NPI for Service and Billing Provider on Professional Claims Submission02/03/2026
Navigate Policy Updates February 202602/01/2026
Navigate Save the Date: 2026 February Live Provider Orientation02/02/2026
Navigate Save the Date: February 2026 Behavioral Health Live Orientation02/02/2026
Navigate TurningPoint Policy Updates February 202602/01/2026
Navigate Evolent Policy Updates February 202602/01/2026
Navigate Prepay Auditing Update01/29/2026
Navigate Consultation Code Billing01/09/2026
Navigate Concurrent Billing of 9715301/05/2026
Navigate Save the Date: January 2026 Behavioral Health Live Orientation01/01/2026
Navigate Save the Date: January 2026 Live Provider Orientation01/01/2026
Navigate Policy Updates January 202601/01/2026
2025Date
Navigate Urgent Medical Device Correction - FreeStyle Libre 3 and FreeStyle Libre 3 Plus Sensors12/26/2025
Navigate Save the Date: 2025 Q4 Friday Forum - CareSource Tips, Tricks and Helpful Hints12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - 2025 CareSource Information Center12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - Claims Rejected, Voided or Denied, Now What?12/02/2025
Navigate Save the Date: 2025 Q4 Friday Forum - Prior Authorization 10112/02/2025
Navigate Claims Editing – Add-On Codes, E/M and Special Services12/02/2025
Navigate Policy Updates December 202512/01/2025
Navigate Save the Date: Behavioral Health Live Orientation12/01/2025
Navigate Save the Date: Live Provider Orientation12/01/2025
Navigate Pharmacy Policy Updates December 202511/14/2025
Navigate Lutheran Network Termination11/13/2025
Navigate Save the Date: Behavioral Health Live Orientation11/03/2025
Navigate Save the Date: Live Provider Orientation11/03/2025
Navigate Policy Updates November 202511/01/2025
Navigate New Claim Condition Code Requirements10/15/2025
Navigate Save the Date: Medical Provider Orientation10/03/2025
Navigate Save the Date: Behavioral Health Live Orientation10/03/2025
Navigate Close Diabetes Care Gaps and Enhance Diabetes Eye Health Outcomes10/02/2025
Navigate Policy Updates October 202510/01/2025
Navigate Save the Date: 2025 Q3 Provider Friday Forum09/05/2025
Navigate Policy Updates September 202509/01/2025
Navigate Pharmacy Policy Updates September 202509/01/2025
Navigate CareSource Edifecs CRA Solution08/21/2025
Navigate 2025 DSF-E HEDIS Measure08/15/2025
Navigate Follow-up After Hospitalization for Mental Illness (FUH) Measure Update08/15/2025
Navigate Policy Updates August 202508/01/2025
Navigate Coding Documentation Guides Available07/14/2025
Navigate Behavioral Health Live Orientation07/10/2025
Navigate Prior Authorization Determination Requirement Update07/10/2025
Navigate Policy Updates July 202507/01/2025
Navigate Mental Health Counseling Billing Update06/12/2025
Navigate Save the Date: Live Ancillary Provider Orientation06/09/2025
Navigate Save the Date: Behavioral Health Live Orientation06/06/2025
Navigate Policy Updates June 202506/01/2025
Navigate Pharmacy Policy Updates June 202506/01/2025
Navigate Save the Date: Indiana Live Provider Orientation05/19/2025
Navigate Save the Date: 2025 Q2 Provider Friday Forum05/19/2025
Navigate Provider Focus Group Invite05/19/2025
Navigate Pharmacy Policy Updates May 202505/16/2025
Navigate 2025 Prior Authorization Update05/02/2025
Navigate Policy Updates May 202505/01/2025
Navigate Site of Service Reminder04/25/2025
Navigate Prothesis and Orthosis Claims Editing Logic04/25/2025
Navigate Follow-Up After Hospitalization for Mental Illness (FUH)04/18/2025
Navigate 2024 HHS-RADV Audit Begins May 202504/04/2025
Navigate Medical Record Reviews04/02/2025
Navigate Pharmacy Policy Updates April 202504/01/2025
Navigate Policy Updates April 202504/01/2025
Navigate It's Patient Experience Survey Season03/14/2025
Navigate Pharmacy Policy Updates March 202503/01/2025
Navigate Policy Updates March 202503/01/2025
Navigate HPV Vaccination Best Practices02/26/2025
Navigate Save the Date: 2025 Q1 Provider Friday Forum02/05/2025
Navigate Policy Updates February 202502/01/2025
Navigate Updating Demographics01/17/2025
Navigate Policy Updates November 2024 – Revision01/02/2025
Navigate Policy Updates January 202501/01/2025
Navigate Extension for Community Healthcare Outcomes (ECHO)01/01/2025