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OhioRISE
https://www.caresource.com/plans/medicaid/benefits-services/ohio-rise/...within 72 hours Assessment is reviewed within 10 business days CareSource will tell you the results in 2 business days Want to learn more? Call Aetna Better Health of Ohio...
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Navigator Overview
https://www.caresource.com/navigator-overview/...your Navigator name, Application Organization, Business Address CAC# or CDO# and contact information (email/phone). *Kynectors, please provide name, contact information (email/phone) and organization. HAP CareSource is here to assist with...
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Utilization Management
https://www.caresource.com/plans/mihealthlink/benefits-services/utilization-management/...in mind: UM is open for calls Monday – Friday from 8 a.m. to 8 p.m. You may leave a message about UM issues after normal business hours. You may...
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Transportation
https://www.caresource.com/plans/dsnp/benefits-services/additional-services/transportation/Your Transportation Options: Scheduling a Ride: Request at least 2 business days prior to the date of needed transportation. Wheelchair accessible rides are available. Let us know if this is...
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Open Enrollment Deadlines
https://www.caresource.com/plans/marketplace/open-enrollment-deadlines/...plan changes, we will mail ID card(s) with your new plan info about 7-10 business days after we receive your first month’s payment. How Do I Download My ID Card?...
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State Hearing and External Review
https://www.caresource.com/members/tools-resources/grievance-appeal/state-hearing-external-review/Administrative Law Hearing Not happy with an internal appeal decision? You may ask for an Administrative Law Hearing. This is the next formal step. It involves you or your representative,...
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Contact Us
https://www.caresource.com/about-us/contact-us/...937.224.3300 Columbus, Ohio 614.221.3370 Atlanta, Georgia 678.214.7500 Indianapolis, Indiana 317.982.6400 Frankfort, Kentucky 502.213.4700 Cleveland, Ohio 216.839.1001 Charleston, West Virginia 681.319.9500 TTY user should call 711 Hours of Operation and Holidays...
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Renew Your Benefits
https://www.caresource.com/members/tools-resources/renew-benefits/...Call at least two business days before you need a ride. Resources: Resources Link FSSA Benefits Portal FSSABenefits.IN.gov Video: Creating an FSSA Portal Account https://www.in.gov/medicaid/members/files/Benefits-Portal-Flyer.pdf https://www.in.gov/medicaid/members/files/Benefits-Portal-Flyer_SPA.pdf https://www.in.gov/medicaid/members/files/Benefits-Portal-Flyer_BUR.pdf Video: FSSA Benefits...
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HIPAA and HITECH Responsibilities
https://www.caresource.com/about-us/legal/corporate-compliance/vendor-compliance/hipaa-hitech/...all the Administrative Simplification Rules. HHS enacted a final Omnibus rule that implements a number of provisions of the HITECH Act to strengthen the privacy and security protections for health...
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Devon Valencia, Chief Information Officer
https://www.caresource.com/about-us/executive-leadership/devon-valencia-chief-information-officer/...providing technology leadership for the $20 billion company with four million members. Devon holds a bachelor’s degree in business finance from the University of the Pacific-Eberhardt School of Business. She...
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