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FAQs
https://www.caresource.com/providers/education/faqs/...claims (CMS-1500) and hospital/facility claims (UB-04) electronically. CareSource’s dental claims are managed through SkyGen, which accepts electronic dental claims through clearinghouses and the SkyGen Portal. We recommend that dental health...
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General Plan Information
https://www.caresource.com/plans/marketplace/plan-documents/general-plan-information/...27699-1201 Phone: 1-855-408-1212 Fax: 919-807-6865 https://www.ncdoi.gov/consumers/health-insurance/health-claim-denied/request-external-review To request an expedited review for urgent circumstances, select the “Request for Expedited Review” option in the External Review Request Form. Out-of-Network Liability and...
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Health Care Links
https://www.caresource.com/providers/education/patient-care/health-care-links/...is a national voluntary health agency to help reduce disability and death from cardiovascular diseases and stroke. Dental Health ADA® Center for Evidence-Based Dentistry™ Clinical Practice Guidelines The American Dental...
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Preventive Care
https://www.caresource.com/members/education/preventive-care/...year. This is true even if you feel healthy. Bone Density Exam: If you are over the age of 65, you should get at least one bone density exam. This...
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Pharmacy Policies
https://www.caresource.com/providers/tools-resources/health-partner-policies/pharmacy-policies/These pharmacy policies apply to the TRICARE Prime® Demo by CareSource Military & Veterans™ plan. These pharmacy policies apply to our Georgia Medicaid plan(s). Pharmacy policies offer guidance on determination...
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Updates & Announcements
https://www.caresource.com/providers/tools-resources/updates-announcements/...Pharmacy Termination Disclosure 12/02/2025 Transition of DentaQuest and SkyGen to Delta Dental 12/01/2025 Telehealth and Remote Patient Monitoring 12/01/2025 Important Reminder: Coordination of Benefits 11/03/2025 ODM Next Generation MyCare Program...
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Patient Care
https://www.caresource.com/providers/education/patient-care/...and co-occurring medical issues. Care & Disease Management Learn how our care and disease management programs can help those suffering from complex health conditions. Dental Access dental resources and dental...
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Prior Authorization
https://www.caresource.com/providers/provider-portal/prior-authorization/...CareSource provides the opportunity for providers to discuss the utilization management (UM) medical necessity determination of a denial or decrease in level of care with CareSource’s Medical Director/Behavioral Health Medical...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...Denial of service Denial, termination, or reduction on a service that was previously approved Not giving a timely service or timely appeal answer. CareSource not acting in the right time...
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Grievance and Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/...you received. CareSource denies a service. CareSource gives partial approval to cover a service. CareSource denies payment of a service. You get a surprise bill from your provider. What is...
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