...certain drugs, we require you to first try another drug to treat your medical condition before we will cover the drug your doctor initially prescribed. Step Therapy Criteria (Updated 03/01/2026)...

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...transportation to an appointment or finding a doctor in your area? Member Services can help. Call 1-800-488-0134 (TTY: 711). We are open Monday through Friday, 7 a.m. to 8 p.m....