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Renew Your Benefits
https://www.caresource.com/members/tools-resources/renew-benefits/...the status of your disenrollment request. If you have questions, please refer to your member handbook or call Member Services at 1-855-202-0729 (TTY: 1-800-255-0056 or 711). FSSA Portal Don’t Risk...
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File a Grievance
https://www.caresource.com/members/tools-resources/grievance-appeal/file-grievance/A grievance is a formal complaint about us, our providers or the care you get. You or an authorized representative may file a grievance at any time. Call Member Services...
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State Hearing and External Review
https://www.caresource.com/members/tools-resources/grievance-appeal/state-hearing-external-review/...in your first language. We can also help you if you have issues seeing or hearing. Please also read your member handbook to learn more about your rights. Member Services:...
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Drug Transition Policy
https://www.caresource.com/benefits-services/pharmacy/drug-transition-policy/...please review your Member Handbook on the Plan Documents page or call Member Services at 1-855-475-3163 (TTY: 1- 833-711-4711 or 711). We are open 8 a.m. to 8 p.m. Monday...
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Transportation
https://www.caresource.com/plans/medicaid/benefits-services/additional-services/transportation/If you must travel 30 miles or more from your home to receive covered health care services, CareSource will provide transportation to and from the provider’s office. CareSource also covers...
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Telehealth
https://www.caresource.com/members/tools-resources/where-to-get-care/telehealth/...Learn more about GPT through your member handbook. Teladoc You can use Teladoc® to talk to a provider about common health problems and behavioral health care, like: General Health Behavioral...
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Benefits
https://www.caresource.com/plans/caresource-passe/benefits/...ensure you receive the best care and access to services. *No copays when CareSource PASSE is your primary insurance. Please see your member handbook for a full list of benefits...
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Plan Documents
https://www.caresource.com/plans/caresource-passe/plan-documents/We want you to easily find the documents you need for your CareSource PASSE plan. Documents Member Handbook: This is a guide to your benefits. Look up your covered services,...
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Rights and Responsibilities
https://www.caresource.com/plans/caresource-passe/plan-documents/rights-responsibilities/...a change in your care coordinator. Get a member handbook and provider directory sent or made available to you within five business days of joining CareSource PASSE. Get a second...
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Care Coordination
https://www.caresource.com/plans/caresource-passe/benefits/care-coordination/...Learn more about care coordination in your member handbook. Care Coordinator Your care coordinator is your main point of contact for all of your health and support needs. They will...
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