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Where To Get Care
https://www.caresource.com/members/tools-resources/where-to-get-care/...caring and experienced staff of registered nurses. Call the toll-free number located on your ID card, 24 hours a day, 7 days a week, 365 days a year. Our nurses...
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Quick Start Steps for New Members
https://www.caresource.com/members/tools-resources/quick-start-guide/quick-start-steps/...the most of your plan with these tips to get started. Step 1—Your ID Cards. Put your CareSource ID card in your wallet. Use it each time you use your...
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Telehealth
https://www.caresource.com/members/tools-resources/where-to-get-care/telehealth/...the back of your CareSource member ID card. How do I use Teladoc? There are easy ways to connect: Visit www.Teladochealth.com/benefits/CareSource. Call 1-800-TELADOC (835-2362). Access from the CareSource MyLife app....
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Find My Prescriptions
https://www.caresource.com/members/tools-resources/find-my-prescriptions/Use the Find My Prescription search and Drug List sections to check coverage of drugs and some supplies. Your plan name is on your CareSource member ID card. A pharmacist...
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Fraud, Waste & Abuse
https://www.caresource.com/providers/education/fraud-waste-abuse/...Ohio: Ohio Department of Medicaid (ODM) – 1-614-466-0722 Medicaid Fraud Control Unit (Mfcu) – 1-800-282-0515 The Ohio Auditor Of State (AOS) – 1-866-Fraud-OH or by email at fraudohio@ohioauditor.gov Employee Ethics...
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Rewards
https://www.caresource.com/plans/medicaid/benefits-services/rewards/...see the rewards on your card right away, don’t panic. It can take up to 45 days after we get the claim before rewards will be added to your card....
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Rights & Responsibilities
https://www.caresource.com/plans/medicaid/plan-documents/rights-responsibilities/...card. Always carry your ID. Show it when getting care. Never let others use your ID card. Tell your county caseworker and CareSource of a change in phone number or...
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Updates & Announcements
https://www.caresource.com/providers/tools-resources/updates-announcements/...Ending of At-Home COVID-19 Test Kit Coverage 05/01/2025 Level of Care and Prior Authorization Requirements for Medicaid Covered Nursing Facility (NF) Stays 04/25/2025 Temporary Waiver of Prior Authorization Requirements for...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...receiving the Adverse Benefit Determination. Appeals can be submitted by phone, in writing or by fax or email. All internal appeal requests must have: The covered person’s name and ID...
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Sharing Data Between Health Plans (Payer to Payer Data Exchange)
https://www.caresource.com/members/sharing-data-between-health-plans-payer-to-payer-data-exchange/...number on your ID card if you have questions. If you are a former member and left our plan in the last five years, we can share your CareSource PASSE...
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