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Grievance and Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/Let us know if you are unhappy or do not agree with a decision made by us or our providers. We want to make it right. Please call Member Services...
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Member Rights & Responsibilities
https://www.caresource.com/plans/marketplace/plan-documents/rights-responsibilities/...health services in the receipt of health services. Consult our website or newsletters annually for any updates to member rights and responsibilities. Your Membership Rights As a member of HAP...
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Marketplace
https://www.caresource.com/plans/marketplace/...difference in our member’s lives, we offer $0 chronic care health plans. These innovative plans support members living with diabetes and heart conditions, in addition to overall improved plan options....
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Quick Reference Materials
https://www.caresource.com/providers/tools-resources/quick-reference-materials/...Medicaid plan. You will find key information that will make it easier for you to do business with us and assist you in serving our members. Quick Reference Guides Below...
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Care Coordination
https://www.caresource.com/providers/education/patient-care/care-coordination/...Intellectual & Development Disability Service Provider(s) (if applicable) Outreach Specialists Anyone else the member identifies as a paid or unpaid support The Care Coordinator will support the member by: Assessing...
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Claims
https://www.caresource.com/providers/provider-portal/claims/...OMES. OMES Overview The Ohio Department of Medicaid (ODM) has implemented the OMES to enhance the efficiency of the Next Generation MCOP. The full implementation of the OMES modules is...
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Plan Documents
https://www.caresource.com/plans/marketplace/plan-documents/...to contact us, how to request an ID card and how to pay your bill. 2026 Member Handbook 2025 Member Handbook Chronic Care Plan Guides Some plans have extra benefits...
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HAP CareSource JobConnect For Members
https://www.caresource.com/members/tools-resources/hap-caresource-life-services/members/...JobConnect Program? HAP CareSource JobConnect serves members that are: HAP CareSource members or parents/legal guardians of a minor child who is a HAP CareSource member Over the age of 14...
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My CareSource
https://www.caresource.com/members/my-caresource-account/...a wellness plan and track your progress! MyHealth Get A New ID Card Get A New ID Card Did you lose your member ID card? Not a problem. Get a...
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Resources for Pregnant Members
https://www.caresource.com/plans/marketplace/benefits-services/behavioral-health/resources-for-pregnant-members/Pregnant members and their partners often need special support. Dial 9-8-8 or send a text to 988 to reach a crisis counselor 24 hours a day, 7 days a week....
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