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FAQs
https://www.caresource.com/providers/education/faqs/...the member’s card? Yes! Any participating primary care provider (PCP) may see eligible CareSource members. PCPs are responsible for verifying member eligibility before providing any services. Please log on to...
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Contact Us
https://www.caresource.com/members/contact-us/...to our members. If you have any problems reading or understanding this information, please call our Member Services team or use our TTY for hearing impaired members at the number...
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Quality Improvement Program
https://www.caresource.com/members/tools-resources/quality-improvement/qip/...members with culturally and linguistically diverse needs Ensuring that CareSource is effectively serving members with complex health needs Assessing the characteristics and needs of the member population Assessing the geographic...
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Fraud, Waste & Abuse
https://www.caresource.com/members/tools-resources/fraud-waste-abuse/...knowing or saying it is okay if your email is not secure. Please do not use email to send a member ID number, social security number or any health information....
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Behavioral Health
https://www.caresource.com/providers/education/patient-care/behavioral-health/At CareSource, we streamline our business practices to limit the administrative burden on you and our members. Our goal is to make it easier for you to help our members...
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Quick Start Guide
https://www.caresource.com/members/tools-resources/quick-start-guide/...payment is received and posted. If you lose your member ID card, you can request a new printed ID card on the My CareSource® member portal, or by calling Member...
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End or Change Membership
https://www.caresource.com/members/tools-resources/grievance-appeal/change-plans/...of eligibility Existing members – 12 months from the last redetermination date Have the Social Security number and/or DOB handy for the Head of Household Medicaid Member. Other DFCS info...
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General Plan Information
https://www.caresource.com/plans/marketplace/plan-documents/general-plan-information/...with information sufficient to identify the member, shall be deemed notice to us. Submit claims to: CareSource, P.O. Box 8730, Dayton, OH 45401-8730 See your EOC or call Member Services...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...appeal. Information you want to attach. A phone number where we can reach you. Who can help you file your appeal? Your care coordinator or Member Services can help you...
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File a Grievance
https://www.caresource.com/members/tools-resources/grievance-appeal/file-grievance/...grievance with the state or us. Call Member Services or send a letter to: CareSource Attn: Member Grievances P.O. Box 1947 Dayton, OH 45401 You can also file a grievance...
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