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End or Change Membership
https://www.caresource.com/members/tools-resources/grievance-appeal/change-plans/...mail before the renewal deadline. The renewal date is based on the following: New members – 12 months from the original date of eligibility Existing members – 12 months from...
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Provider Disputes or Appeals
https://www.caresource.com/providers/provider-portal/appeals/...benefit members and member written consent for Medicaid-Only members. View Clinical Appeals Clinical Appeals A clinical appeal is a written request by a provider to review a prior authorization denial...
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Pharmacy
https://www.caresource.com/providers/education/patient-care/pharmacy/...accepted if the member is suffering from a serious condition that requires urgent treatment. Members may also submit a formulary exception via phone, fax or an online form – Member...
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Past Updates & Announcements
https://www.caresource.com/providers/tools-resources/updates-announcements/past/...Care Transition Programs 04/02/12 New Abbott Diabetes Care Program 03/23/12 Updated Timely Filing Rules 03/15/12 New Diabetic Supplier – Abbott Laboratories 02/14/12 Provider/Group Change Request Form Updated 02/03/12 Individual Claim...
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Claim Rejection Notifications
https://www.caresource.com/providers/provider-portal/claims/claim-rejection-notifications/...and send a new claim. Error Number: 33 LOB: All Error Description: Member not found for submitted member ID, HIX Member Mismatch, or Claim received for group not valid to...
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Utilization Management
https://www.caresource.com/providers/education/patient-care/utilization-management/...coverage or services. There are no financial incentives for our staff members that encourage them to make decisions that result in underutilization. Our members’ health is always our number one...
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Health Care Links
https://www.caresource.com/providers/education/patient-care/health-care-links/...standards and clinical practice guidelines to help inform and guide the provision of clinical care to members. CPGs are identified through member review of member population demographics and state/national priorities....
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COVID-19 Information and Resources
https://www.caresource.com/providers/tools-resources/covid-19-provider-resource-center/The Public Health Emergency (PHE) for COVID-19 has ended. Services like vaccines, treatment, and testing are still available. Some rules changed, stopped, or started again. CareSource continues to watch COVID-19...
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Request Patient Services
https://www.caresource.com/providers/tools-resources/request-patient-services/...Member Services Members access Member Services by calling our toll-free number, 1-855-202-0729 (TTY for the hearing impaired: 1-800-255-0056), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the...
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FAQs
https://www.caresource.com/providers/education/faqs/...the member’s card? Yes! Any participating primary care provider (PCP) may see eligible CareSource members. PCPs are responsible for verifying member eligibility before providing any services. Please log on to...
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