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Update Practice Information
https://www.caresource.com/providers/provider-portal/update-practice-information/...such changes as: Adding or deleting a provider to a group Changing an address or phone number Adding new restrictions or capacity limitations The information will be submitted electronically to...
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General Plan Information
https://www.caresource.com/plans/marketplace/plan-documents/general-plan-information/...a.m. and 7 p.m., Eastern Time. The telephone number is on your ID card. If you request a premium refund, it will be sent to you within 30 days. If...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...service. The reason for your appeal. Information you want to attach. A phone number where we can reach you. Who can help you file your appeal? Your care coordinator or...
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FAQs
https://www.caresource.com/members/education/faqs/...PCSP is an overall plan of care. It includes: What you need: CareSource PASSE phone numbers. Emergency phone numbers. List of people on your Person-Centered Team (PCT). What you and...
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Quick Start Guide
https://www.caresource.com/members/tools-resources/quick-start-guide/...CareSource). The back of your ID card contains important phone numbers including our dental and vision benefit partners. Use Your Benefits Find and use an in-network Primary Care Provider (PCP)...
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Where To Get Care
https://www.caresource.com/members/tools-resources/where-to-get-care/...over-the-counter medicines. Your PCP Your PCP’s office may have an after-hours phone number you can call to talk to an on-call doctor. You can also call the CareSource24 Nurse Advice...
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File a Grievance
https://www.caresource.com/members/tools-resources/grievance-appeal/file-grievance/...1947 Dayton, OH 45401 Call Member Services to file a grievance by phone. Call us to set up a meeting to talk about the grievance in person. Additional Help If...
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Fraud, Waste & Abuse
https://www.caresource.com/providers/education/fraud-waste-abuse/...send a member ID number, social security number or any health information. Please use the form or phone number above. This can help protect your privacy. You may also report...
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COVID-19 Information and Resources
https://www.caresource.com/providers/tools-resources/covid-19-provider-resource-center/The Public Health Emergency (PHE) for COVID-19 has ended. Services like vaccines, treatment, and testing are still available. Some rules changed, stopped, or started again. CareSource continues to watch COVID-19...
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Access & Availability Standards
https://www.caresource.com/providers/provider-portal/access-availability-standards/...2026: PCP and Behavioral Health providers must provide 24-hour availability to their CareSource patients by telephone. Whether through an answering machine or a taped message used after hours, patients should...
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