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Contact Us
https://www.caresource.com/members/contact-us/...Health care can be confusing. We want to make it easy to work with us, whether online or over the phone. That’s Health Care with Heart®! Welcome CareSource Members! CareSource...
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Prior Authorization
https://www.caresource.com/providers/provider-portal/prior-authorization/...email CiteAutoAssistance@caresource.com and a representative will be in contact. This email is only for assistance and questions regarding prior authorizations within the Provider Portal. Phone 1-833-230-2101 Fax 1-844-676-0372 Sick Newborn...
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File a Grievance
https://www.caresource.com/members/tools-resources/grievance-appeal/file-grievance/...1947 Dayton, OH 45401 Call Member Services to file a grievance by phone. Call us to set up a meeting to talk about the grievance in person. Additional Help If...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...it. We will give you an answer within 30 calendar days once we get your appeal. You can file an appeal by phone or in writing. What must your appeal...
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Quality Improvement
https://www.caresource.com/providers/education/quality-improvement/...a back-up physician to be triaged for care. It is not acceptable to use a phone message that does not provide access to you or your back-up physician and only...
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COVID-19 Information and Resources
https://www.caresource.com/providers/tools-resources/covid-19-provider-resource-center/The Public Health Emergency (PHE) for COVID-19 has ended. Services like vaccines, treatment, and testing are still available. Some rules changed, stopped, or started again. CareSource continues to watch COVID-19...
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Where To Get Care
https://www.caresource.com/members/tools-resources/where-to-get-care/...Call the CareSource24 toll-free number located on your ID card, 24 hours a day, 7 days a week, 365 days a year. The phone number is on your ID card....
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Additional Services
https://www.caresource.com/plans/medicaid/benefits-services/additional-services/...no cost to you. Visit bh.mystrength.com/caresource. Lifeline You can get a free smartphone. It has unlimited minutes and text, and 14.5 GB of data! Sign up at mybenefitphone.com or call...
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MUSCULOSKELETAL AND CARDIAC SURGICAL PROCEDURES
https://www.caresource.com/providers/tools-resources/health-partner-policies/surgical-procedures/...by calling their Provider Relations team at the number listed below, or by emailing providersupport@turningpoint-healthcare.com. Local Phone Toll Free Phone Local Fax Toll Free Fax Ohio Providers (380) 203-2125 (855)...
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Provider Disputes or Appeals
https://www.caresource.com/providers/provider-portal/appeals/...Fax: 937-531-2398 Phone: 1-833-230-2101 Phone for Expedited Appeals: 1-800-488-0134 Mail: CareSource Attn: Grievance & Appeals Department P.O. Box 2008 Dayton, OH 45401 Expediting Clinical Appeals Per OAC 5160-26-08.4, CareSource shall...
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