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CareSource Mobile App
https://www.caresource.com/members/tools-resources/caresource-mobile-app/...more! Download it Today! The mobile app is available for iPhone and Android systems. Get it through the Apple App Store or Google Play. *iPhone is a registered trademark of...
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Renew Your Benefits
https://www.caresource.com/members/tools-resources/renew-benefits/...and Children Services (DFCS) office. If you don’t renew, you could lose your Medicaid health care. Note: Please make sure that DFCS has your current address and phone number. Renew...
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General Plan Information
https://www.caresource.com/plans/marketplace/plan-documents/general-plan-information/...27699-1201 Phone: 1-855-408-1212 Fax: 919-807-6865 https://www.ncdoi.gov/consumers/health-insurance/health-claim-denied/request-external-review To request an expedited review for urgent circumstances, select the “Request for Expedited Review” option in the External Review Request Form. Out-of-Network Liability and...
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Request Patient Services
https://www.caresource.com/providers/tools-resources/request-patient-services/...and language interpreters as well as over-the phone (OPI) and video remote interpreting (VRI) when appropriate, for medical appointments outside of the surgical, hospital or emergency room setting*. These services...
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Make A Payment
https://www.caresource.com/members/tools-resources/make-a-payment/...tell our automated attendant that you would like to make a payment. Our Member Services representatives cannot take your payment by phone. They will transfer you to the pay by...
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Primary Care Provider Roles & Responsibility
https://www.caresource.com/providers/education/patient-care/pcp-roles-responsibilities/...needs and taking appropriate action Providing phone coverage for handling patients’ calls 24/7 Following all referral and prior authorization policies and procedures as outlined in the Provider Manual Complying with...
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Teladoc
https://www.caresource.com/members/tools-resources/where-to-get-care/teladoc/...1-800-TELADOC (835-2362). Access from the CareSource mobile app. Referral and direct connection from CareSource24®. Download the Teladoc app from your smartphone. What Can I Expect From a Teladoc Visit? Most...
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Grievance and Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/...P.O. Box 1947 Dayton, OH 45401 Call Member Services to file an expedited grievance by phone. What is an External Review? External reviews are conducted by Independent Review Organizations. If...
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LGBTQ+ Health Care Resources
https://www.caresource.com/members/education/lgbtq-resources/...Reach a crisis counselor online, by text, or on the phone. Are you or someone you know in crisis? Reach a crisis counselor 24 hours a day, 7 days a...
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Mental Health And Wellness
https://www.caresource.com/plans/marketplace/benefits-services/behavioral-health/mental-health-and-wellness/...phone number on the back of your ID card to talk with a registered nurse. We are here 24 hours a day, 7 days a week, 365 days a year....
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