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Quality Improvement
https://www.caresource.com/providers/education/quality-improvement/...Marketplace members complete the annual Quality Health Plan (QHP) Enrollee Survey to capture member perspectives on health care quality. The QHP Enrollee Survey is a consumer experience survey that assesses...
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Become a Participating Provider
https://www.caresource.com/providers/education/become-caresource-provider/...your Welcome Letter from CareSource North Carolina Co. with your CareSource North Carolina Co. ID number, you have completed the contracting and credentialing process. As you prepare to see CareSource...
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Provider Disputes or Appeals
https://www.caresource.com/providers/provider-portal/appeals/...that are not approved by CareSource are forwarded to the Independent External Reviewer (IRE) by CareSource for Level 2 appeal, or in the event that CareSource does not make a...
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Claims
https://www.caresource.com/providers/provider-portal/claims/...secure, online provider portal. You can submit claims and any necessary attachments, track claim payments and more. CareSource offers this service at no cost. SUBMIT CLAIMS ONLINE USING THE CARESOURCE...
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Pharmacy
https://www.caresource.com/providers/education/patient-care/pharmacy/...To ensure there is no delay in the review process, be sure to include this medical information when you ask for the exception. Policies CareSource pharmacy policies include drug-specific and...
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Past Updates & Announcements
https://www.caresource.com/providers/tools-resources/updates-announcements/past/...Advantage Contract; Continuation of CareSource Medicaid Contracts 11/02/12 CareSource Receives NCQA Accreditation 11/02/12 Enhanced Dental Management Portal Functionality and Claims Processing – Effective 11/26/12 10/26/12 Claims Payment and New EFT...
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General Plan Information
https://www.caresource.com/plans/marketplace/plan-documents/general-plan-information/CareSource North Carolina Co., d/b/a/ CareSource Your Responsibilities Be Enrolled and Pay Required Premiums Benefits are available to you only if you are enrolled for coverage under the plan. To...
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Prior Authorization
https://www.caresource.com/providers/provider-portal/prior-authorization/...To initiate the peer-to-peer process, please call CareSource’s Utilization Management team at 1-833-230-2101. CareSource® evaluates prior authorization requests based on medical necessity, medical appropriateness, and benefit limits. Services That Require...
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HIPAA Privacy Practices - North Carolina Marketplace
https://www.caresource.com/about-us/legal/hipaa-privacy-practices/hipaa-privacy-practices-north-carolina-marketplace/...makes sure that computers used by employees are safe by using firewalls and CareSource limits who can access member health information. We make sure that only those employees with a...
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Medical Policies
https://www.caresource.com/providers/tools-resources/health-partner-policies/medical-policies/...policies. Some benefit management services are provided on behalf of CareSource. Please reference applicable policies from our delegated service providers. These medical polices apply to our CareSource North Carolina Co.®...
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