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Grievance and Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/...or our providers, you or your authorized representative can let us know. In order for CareSource to talk to your authorized representative, you and your authorized representative must complete the...
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Provider Disputes or Appeals
https://www.caresource.com/providers/provider-portal/appeals/...make reasonable efforts to provide the member with prompt oral notification of the delay and applicable grievance rights. CareSource will notify the member and their authorized representative in writing of...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...ending. You can appeal if you disagree. You must ask for one within 60 days from the date listed on the letter. You or an authorized representative can file. Call...
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General Plan Information
https://www.caresource.com/plans/marketplace/plan-documents/general-plan-information/...were held. We will notify network providers that you are no longer in the grace period. We recommend that you contact your Pharmacy to have your Prescription Drug claims reprocessed....
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Forms
https://www.caresource.com/members/tools-resources/forms/...Representative Form English | Spanish An appointed representative is a relative, friend, advocate, doctor or other person authorized to act on your behalf in filing a grievance, coverage determination or...
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Quality Improvement
https://www.caresource.com/providers/education/quality-improvement/...health plan reporting, annual Healthcare Effectiveness Data and Information Set (HEDIS®). In addition, Marketplace members complete the annual Quality Health Plan (QHP) Enrollee Survey to capture member perspectives on health...
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File a Grievance
https://www.caresource.com/members/tools-resources/grievance-appeal/file-grievance/...involve benefits or denial of benefits. The Grievance Process You or your authorized representative may file a grievance verbally or in writing. You or your authorized representative can file a...
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Prior Authorization
https://www.caresource.com/providers/provider-portal/prior-authorization/...Authorization Statistics Please access the Pharmacy Prior Authorization Transparency Act Report to view the latest statistics. Please access the Utilization Management Prior Authorization Transparency Act Report to view the latest...
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False Claims Act
https://www.caresource.com/providers/education/fraud-waste-abuse/false-claims-act/...department. Information may be reported anonymously. In addition, federal and state law and CareSource PASSE policy prohibits any retaliation or retribution against persons who report suspected violations of these laws...
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State Hearing and External Review
https://www.caresource.com/members/tools-resources/grievance-appeal/state-hearing-external-review/...Committee (part of the Department of Community Health (DCH).) The request can be made by you, a parent/guardian, or other representative. A representative is a person you allow to make...
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