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Provider Grievances
https://www.caresource.com/providers/provider-portal/provider-grievance/...All provider complaints should be clearly documented. Matters involving denials or claims payment should be submitted through the appropriate claim payment dispute or appeals process. Providers have 30 calendar days...
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Where To Get Care
https://www.caresource.com/members/tools-resources/where-to-get-care/...to CareSource with a claim form. You may download a claim form on the Forms page or call Member Services for a printed copy. If you have questions about where...
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Pharmacy
https://www.caresource.com/providers/education/patient-care/pharmacy/...Please visit the ESI Pharmacy Portal for claims information, including: Payer sheet Compound prescription requirements Prospective DUR response requirements Paper claim submission requirements can be found here. For questions regarding...
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Quality Improvement
https://www.caresource.com/providers/education/quality-improvement/...the Provider Portal, allowing the assigned PCP to review identified gaps in care from CareSource’s claim data Patient Safety Program CareSource recognizes that patient safety is the cornerstone of high-quality...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...a review of any decision that does not involve an adverse benefit determination. These types of decisions may cover: The availability, delivery or quality of health care services Claims, payments,...
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HIPAA Privacy Practices - Kentucky
https://www.caresource.com/about-us/legal/hipaa-privacy-practices/hipaa-privacy-practices-kentucky/...care or with payment for your care if necessary. Member and Provider Claims Services Department: Humana – CareSource Member Services and Provider Claim Services will answer provider and member calls...
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Quick Reference Materials
https://www.caresource.com/providers/tools-resources/quick-reference-materials/...Next Generation Managed Care: Prior Authorization and Claims Quick Reference Guide ODM Telehealth Billing Provider Reference Guide Opioid Tool Kit Provider Attestation FAQs Provider Immunization Guide Provider Portal: Assessments and...
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Non-Participating Provider Appeals & Disputes
https://www.caresource.com/providers/provider-portal/appeals/non-participating-provider-appeals-disputes/Appeals Non-participating providers may request reconsideration of a claim denial. You must request an appeal within 60 days of the date of the remittance advice, and a signed Waiver of...
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Rewards
https://www.caresource.com/plans/marketplace/benefits-services/rewards/...provider’s office will submit a claim for the activity to CareSource CareSource will process the claim and add rewards points to your MyHealth Rewards account. Please allow 60 days for...
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Caregiver Tools
https://www.caresource.com/members/tools-resources/caregiver-resources/caregiver-tools/...Personal Medication List Use the personal medication list to keep a record of medications. Share this list with doctors and other providers. My CareSource® Use My CareSource to view claim...
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