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Grievance and Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/...goes over what you need to know about grievances and appeals. Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT Your Medicare Rights As a...
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Provider Disputes or Appeals
https://www.caresource.com/providers/provider-portal/appeals/...appeal to deny, limit, reduce, suspend, or terminate a covered service for lack of medical necessity may request an External Medical Review with Permedion. Services denied, limited, reduced, suspended, or...
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Additional Benefits and Services
https://www.caresource.com/plans/marketplace/benefits-services/additional-services/Accidental Dental Services All CareSource marketplace plans cover pediatric and adult dental service when related to accidental injury. See your Evidence Of Coverage or Schedule of Benefits for more information...
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CareSource MyLife
https://www.caresource.com/about-us/caresource-mylife/Discover what CareSource MyLife can do for you Manage your health plan and get support for everyday care. CareSource MyLifeSM gives you the tools and information – right when you...
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Health Care Terms
https://www.caresource.com/members/education/health-care-terms/Learn what the terms mean that your provider uses. There are even more word meanings in your member handbook. Term Definition Inpatient Services Inpatient Services are when you spend at...
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TrueCare MyLife
https://www.caresource.com/members/tools-resources/mylife-miss/...account from any device. Want to access TrueCare MyLife on the go? Just download the TrueCare MyLife app with the Apple App Store® (Coming Soon) or Google Play® (Coming Soon)....
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Renew Your Benefits
https://www.caresource.com/members/tools-resources/renew-benefits/...Job and Family Services for questions or assistance with NET services. Member Services: 1-855-475-3163 (TTY: 1-833-711-4711 or 711), 8 a.m. – 8 p.m., Monday – Friday Redeterminations We want you...
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Updates & Announcements
https://www.caresource.com/providers/tools-resources/updates-announcements/...Services 02/10/2026 Pharmacy Policy Updates February 2026 02/06/2026 Prior Authorization Requirement Update 02/03/2026 Policy Updates February 2026 02/01/2026 Prepay Auditing Update 01/29/2026 Notice to Home Health Agencies Regarding License Renewal...
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Behavioral Health
https://www.caresource.com/plans/marketplace/benefits-services/behavioral-health/...the Crisis Lifeline. Learn more about the 9-8-8 Suicide and Crisis Lifeline. DIAL 9-1-1 if you or someone else is in danger now. Need to talk to someone now? Call...
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File a Grievance
https://www.caresource.com/members/tools-resources/grievance-appeal/file-grievance/...through the Arkansas Department of Human Services Division of Medical Services. Address: P. O. Box 1437 Slot S-418 Little Rock, AR 72203-1437 Phone: 501-682-8292 (TTY/TDD: 711) Fax: 501-682-1197 Member Services:...
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