...is and how to use it. If you have questions, call Member Services. What is MFA? MFA is the method used to make sure online accounts are safe. MFA uses...

The first thing to know is that a covered service or benefit, in most cases, is not free to you. There are costs that come with most care. Knowing the...

Health Risk Screening We want to help you stay healthy. When you fill out your Health Risk Screening (HRS) it helps us understand your health needs and make sure you’re...

...a challenge. We’re here to help make things a little easier. View the benefits you have as a TrueCare member at-a-glance here. TrueCare offers benefits and services that go beyond...

...a challenge. We’re here to help make things a little easier. View the benefits you have as a TrueCare member at-a-glance here. TrueCare offers benefits and services that go beyond...

...copy. Each time the service plan is updated by a Care Coordinator, you will receive a copy. Incidents If the care you get ever causes you harm or makes you...

...rewards to our staff to make decisions that result in under-use of services. New Care Approvals TrueCare may decide that a new development not currently covered by Medicaid will be...

Review your plan documents to make sure you get the most from your health plan. If you would like a printed copy of these documents, please call Member Services and...

...be confusing. Here are some tools and resources to help you sort it all out. Eating During Pregnancy – Make nutrition a priority during pregnancy and help give your baby...

...by the plan that may work just as well for you. You can ask for an exception. You and your provider can ask the plan to make an exception and...