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Quality Improvement
https://www.caresource.com/providers/education/quality-improvement/...by health information management companies for medical record retrieval or submission. Your health partner representative may contact you if medical records are not received within the 14-day timeframe to ensure...
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Provider Disputes or Appeals
https://www.caresource.com/providers/provider-portal/appeals/...services that are denied for reasons other than lack of medical necessity (i.e. the service is not covered by Medicaid) are not subject to external medical review. The external medical...
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Primary Care Provider Roles & Responsibility
https://www.caresource.com/providers/education/patient-care/pcp-roles-responsibilities/...patient dismissed from the practice. Maintaining clinical records, including information about pharmaceuticals, referrals, inpatient history, etc. Obtaining patient records from facilities visited by CareSource patients for emergency or urgent care...
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Past Updates & Announcements
https://www.caresource.com/providers/tools-resources/updates-announcements/past/...Provider Training Available 07/20/2022 CareSource Live Instructor-Led Provider Training and Education Series 07/07/2022 Pharmacy Policy Updates - July 2022 07/01/2022 Quarter 3 & 4 Avalon Medical Policy Update 06/30/2022 We...
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Part C Medical Plan Rights
https://www.caresource.com/members/tools-resources/grievance-appeal/part-c-medical-plan-rights/Organization Determinations (Decisions) A decision we make about the coverage of a service. If you believe you are entitled to a medical service (Part C or Medicaid) you can request...
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FAQs
https://www.caresource.com/members/education/faqs/...plan will help you reach your goals. It also links your medical health, developmental disability, and specialty health services. Can a care coordinator help pay my utility bills? A care...
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FAQs
https://www.caresource.com/providers/education/faqs/...for medical necessity. The retrospective review request must include a copy of the other carrier’s EOP. All requests for services will be reviewed for timeliness and medical necessity. Health partners...
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Rights & Responsibilities
https://www.caresource.com/plans/medicaid/plan-documents/rights-responsibilities/...CareSource must provide To be treated with respect and with regard for your dignity and privacy. To be sure your personal information and medical records are kept private. To be...
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How and When to File an Appeal
https://www.caresource.com/members/tools-resources/grievance-appeal/file-appeal/...not agree with a decision or action made by us about your medical care, you have the right to appeal. An appeal is a request to reconsider and change the...
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HIPAA Privacy Practices - Kentucky
https://www.caresource.com/about-us/legal/hipaa-privacy-practices/hipaa-privacy-practices-kentucky/...of birth, social security number, eligibility program information, Medicaid number Information on other health insurance policies you may have Your medical records (when necessary) Your provider’s claims for your services....
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