Contact Us

Reach out if you have questions or need help. We want to make it easy to work with us!

Member Services 1-877-514-2442 (TTY: 711)

Hours: Monday through Friday, 8 a.m. to 5 p.m. Central Time (except some holidays*).

Or use the secure online Tell Us form. You will get an answer within one business day of sending a question or request.

*We will be closed for these holidays +

  • New Year’s Day – January 1
  • Martin Luther King, Jr. Day – third Monday in January
  • Memorial Day – fourth Monday in May
  • Independence Day – July 4
  • Labor Day – first Monday in September
  • Thanksgiving – fourth Thursday in November
  • Day After Thanksgiving
  • Christmas Eve – December 24
  • Christmas Day – December 25

Online Resources

  • CareSource MyLife: Access your CareSource account on-the-go. Log into CareSource MyLife to view your benefits and claims, health tips and support tailored to you.
  • Find A Doctor: Use our online tool to find doctors, specialists, hospitals, clinics, and more near you.
  • Price a Medication/Find My Prescriptions: This tool helps you find pharmacies and check covered drugs, making it simpler to handle your prescriptions.
  • Get Started Page: Learn about your benefits and how to get started with your CareSource plan. This page gives vital tips to help guide you.
  • Education Pages: Explore resources focused on healthy living, as well as tips and information to support your health journey.

Webpages to help you get to know your health plan

24-Hour Nurse Advice Line

Members can call the toll-free number on their ID cards at no cost. Our caring and skilled staff of registered nurses will give around-the-clock answers. Call us 24 hours a day, 7 days a week. Our nurses can help you:

  • Decide when self-care, a doctor visit, or an emergency room is proper
  • Learn about a health condition or recent diagnosis
  • Prepare questions for doctor visits
  • Find out more about prescriptions or over-the-counter (OTC) medicines
  • Learn about nutrition and wellness 

Need Help?

Call our Member Services team if there is a CareSource member in your family who:

  • Does not speak English – We can get someone who can sign or speak your language to help you talk with us or your doctor over the phone or in person.
  • Has limited reading skills – We can read aloud for you, in English, or in your primary language.
  • Has trouble seeing or hearing – We can help you if you are visually or hearing impaired.

This help is free to our members. We are always happy to help!

Premium Payment Mailing Address

CareSource WI
P.O. Box 632466
Cincinnati, OH 45263-2466

Claims Mailing Address

CareSource WI
PO Box 1305
Dayton, OH 45401-1305

Looking for Insurance?

Call our Sales Team: 1-855-494-2667 (TTY:711)

GET A QUOTE / COMPARE PLANS

Broker & Navigator Inquiries: 1-888-870-4717 (TTY: 711)

Provider Inquiries: 1-833-230-2101 (TTY: 711)

Report Fraud, Waste & Abuse

At CareSource, we take health care fraud, waste, and abuse very seriously. We have a program to track and address these issues. If you suspect any fraudulent activity, here’s how you can report it:

  1. Fraud, Waste & Abuse Page: To learn more about our efforts and policies, please visit our Fraud, Waste & Abuse page on our website.
  2. Fraud Hotline: You can report suspected fraud by calling our Fraud Hotline at 1-937-531-2300. Follow the prompts to report your concerns.
  3. Member Services: If you prefer, you can call Member Services at 1-877-514-2442. Tell the representative that you want to report fraud, waste, or abuse. They can help you through the process or transfer you to the hotline if you wish to stay unnamed.

Your vigilance helps us maintain the integrity of our health care services. Thank you for your support! If you have any further questions, feel free to ask.

Office

CareSource
300 N Executive Drive, Suite 300
Brookfield, WI 53005