Where To Get Care

Many care options are open to members. Each will deliver a distinct experience in terms of care and costs. Knowing the difference can help control your out-of-pocket costs. See full cost and coverage details in your Plan Documents.

 SCHEDULED VISITUNSCHEDULED VISIT
Higher
Out-of-Pocket
Cost

Specialist
Chronic, exploratory,
or specialized care (e.g. cardiologist or endocrinologist).

Members never need a referral to see an in-network specialist.

Emergency Care
Immediate, non-routine care
for a serious or life-threatening
illness or injury.

Emergency care is covered in and out of our network (within the U.S.).

Lower
Out-of-Pocket
Cost

Primary Care
Routine care for common
medical conditions and
annual preventive care.

Learn why having a PCP is important.

Urgent Care
Same day, non-routine care
for acute, nonlife-threatening
condition that cannot wait.

Call our 24-Hr Nurse Advice line for help finding a facility near you.

 Lower Out-of-Pocket CostHigher Out-of-Pocket Cost

All CareSource members have access to:

24-Hour Nurse Advice Line®1-833-687-7394
Talk with a caring registered nurse at no-cost. The nurse can help you decide when and where to get care.

Teladoc Health®1-800-835-2362 (TTY: 711) our 24-hour telehealth provider 
Get complete care anytime, anywhere. Talk with a doctor in minutes by phone or video to get help with common health needs. They can treat pink eye, rashes, sore throats, UTIs and so much more. For behavioral health needs, you can set up virtual appointments to see a therapist or psychiatrist. Go to caresource.com/teladochealth and set up your account. Or use the Teladoc Health app (download from the App Store or Google Play). Learn more.

Telehealth with in-network providers
Many CareSource network providers offer telehealth services. Ask about this option when scheduling an appointment with your PCP.

Unscheduled Visit: you utilize virtual services on-demand.

  • Not scheduled ahead of time with a specific provider.
  • Generally, treated like a Quick Care or Fast Care visit.
  • It’s typically less expensive than a scheduled telehealth visit.

An E-visit differs from simply sending your doctor a message. The goal is to diagnose and provide a plan for care.

Scheduled Visit: you chose the provider and time for this visit.

  • Scheduled ahead of time with a specific provider.
  • Generally, it’s treated like a Primary Care Provider or Specialist visit.
  • Typically, it’s billed like an in-person visit with your provider, and is more expensive than an unscheduled telehealth visit.

Our provider partners each offer their own telehealth (virtual healthcare visit) options:

  • Aurora Health Care:
    • Unscheduled visit: Quick Care Video Visit and E-Visit.
    • Scheduled visit: Video Visit (scheduled with your provider).
  • Bellin Health:
    • Unscheduled visit: E-visit.
    • Scheduled visit: Video Visit (scheduled with your provider).
  • ThedaCare:
    • Unscheduled visit: E-Visit.
    • Scheduled visit: Video Visit (scheduled with your provider).