Referrals & Prior Authorization

You can get many services without a referral from your Primary Care Provider (PCP). This means that your PCP does not need to arrange or approve these services for you. You can search for participating health partners using the Find a Doctor/Provider tool and schedule an appointment yourself. You can also check your provider directory for a list of participating health partners who offer these services. 

Services that Require a Referral

Some services and tests need a referral. That means you must get an OK from your PCP before you can get the service. The PCP will do one of the following:

  • Arrange the services for you
  • Give you a written OK to take with you when you get the service
  • Tell you how to get the service

Prior Authorization

Your PCP will assist you in getting a prior authorization from us for services that need one. For example, some procedures and most inpatient hospital stays require prior authorization.

Many other services do not need a prior authorization. You do not need one to see your PCP or most specialists. You don’t need one for routine lab work, x-rays or many outpatient services either. Your PCP will tell you when you need these types of care.

You can download the (Navigate2019  |  Navigate2020) Marketplace Prior Authorization List here.

Services Outside of Network

Call us to find out if you need an OK to go have services from a provider who is not in your network. CareSource may authorize and pay for out-of-network care if the service is medically necessary and the service from an in-network provider is not available.

Continuity of Care

We are here to help you continue and coordinate medically necessary care when you join CareSource. If you have health care services that were scheduled before you joined our plan, call us right away. Call us if you have a health condition that we need to be aware of so we can ensure a smooth transition; for example, if you need surgery or are pregnant. We want to help you get the care you need.

Member Services: 1-855-202-0622 (TTY: 711), 7 a.m. to 7 p.m. Monday – Friday


ADV-WebPlanDocs/Benefits(WV2020)-0775
WV-EXCM-0775
WVOIC Approved 10/16/2019

Last updated 10/23/2019