Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-855-202-1091.

Our NavigateHealth Partner Engagement Representatives will be happy to answer your questions Monday through Friday, 8 a.m. to 5 p.m.

You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneAdditional Information
Provider Services1-855-202-1091
Medical Prior Authorization1-855-202-1091Fax: 844-676-0367
Pharmacy Prior Authorization1-855-202-1091Fax: 866-930-0019
Attn: Claims Department
P.O. Box 804
Dayton, OH 45401
Appeals1-855-202-1091Fax: 866-582-0370CareSource
Attn: Provider Appeals
P.O. Box 804
Dayton OH 45401
Care & Disease Management1-866-286-9738Referral fax: 866-582-0615