Request Patient Services
We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.
Representatives are available by telephone Monday through Friday, except on the following holidays:
Representatives are available by telephone Monday through Friday, except on the following holidays in 2021: New Year’s Day (Friday, January 1), Memorial Day (Monday, May 31), the day after Independence Day (Monday, July 5), Labor Day (Monday, September 6), Thanksgiving Day (Thursday, November 25), the day before Christmas Eve (Thursday, December 23) and Christmas Eve (Friday, December 24).
Members access Member Services by calling our toll-free number, 1-855-202-0622, 7 a.m. – 7 p.m. (TTY for the hearing impaired: 1-800-982-8771) and following the menu prompts.
CareSource24® Nurse Advice Line
If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.
Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.