Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

COVID-19 Updates

General Updates

2020Date
NavigateUpdates to Marketplace Prior Authorization List10/19/2020
Navigate2020 Quarter 2 Provider Portal Updates10/15/2020
NavigateDentaQuest to Administer Marketplace Exchange Dental Benefits10/02/2020
NavigatePolicy Updates October 202010/01/2020
NavigateClaim Payment Advice (835) Enhancements09/23/2020
NavigateEnhanced Claim Editing Implementation09/21/2020
NavigatePostpartum Visit HEDIS Update09/09/2020
NavigateRisk Adjustment Coding Education09/08/2020
NavigateClaim Remittance Delay09/03/2020
NavigatePolicy Updates September 202009/01/2020
NavigateProvider Portal Claims Quick Start Guide08/13/2020
NavigateProvider Directory Information Attestation08/04/2020
NavigatePolicy Updates August 202008/01/2020
NavigateEnhancements to Prior Authorizations on Provider Portal – UPDATE07/27/2020
NavigatePolicy Updates July 202007/01/2020
NavigateInteractive Voice Response (IVR) Enhancements for Providers06/25/2020
NavigateProvider Portal Claims Submittal Enhancement06/15/2020
NavigatePolicy Updates June 202006/01/2020
NavigateHoliday Claim Remittance Delays05/19/2020
NavigateRisk Adjustment Education05/14/2020
NavigateProvider Portal Claims Attachment Quick Start Guide05/07/2020
NavigatePolicy Updates May 202005/01/2020
NavigateDesignation of Availity as Exclusive EDI Gateway04/15/2020
NavigatePolicy Updates April 202004/01/2020
NavigateRecent Provider Portal Updates03/30/2020
NavigateIssue Resolution: Electronic Remittance Advice (ERA) PLB and Claim Level Adjustments03/13/2020
NavigatePolicy Updates March 202003/01/2020
NavigateProvider Dispute Process – UPDATE02/19/2020
NavigateInstructions on Attaching Medical Records in Provider Portal02/07/2020
NavigatePolicy Updates February 202002/01/2020
NavigateRecent Provider Portal Updates01/31/2020
NavigatePaper Checks Dated 1/21, 1/22, 1/2301/27/2020
NavigatePolicy Updates January 2020 – UPDATE01/22/2020
NavigateProvider Payment Migration Complete01/13/2020
NavigateHigh Dollar Claims Cover Sheet – UPDATE01/07/2020
NavigateClosing Quality Gaps in Care01/02/2020
Policy Updates January 2020 – This notification has been revised. See notification dated 01/22/2020.01/01/2020
2019Date
NavigateHoliday Checkwrite Schedule12/26/2019
NavigateUpdates to Marketplace Prior Authorization List12/09/2019
NavigateRegistration Deadline Extended Again to December 13 for ECHO Health – UPDATE12/02/2019
NavigatePolicy Updates December 201912/01/2019
NavigatePolicy Updates November 201911/01/2019
NavigateDiabetes A1c Testing Bonus Payments10/24/2019
NavigateRegistration Deadline Extended to October 18 for ECHO Health – This notification has been revised. See notification dated 12/02/201910/08/2019
NavigatePolicy Updates October 201910/01/2019
NavigateRecent Provider Portal Updates – UPDATED 10/309/23/2019
NavigateClaim Timely Filing and Appeals Timeframes09/20/2019
NavigateEnhancements to Prior Authorization on Provider Portal – This notification has been revised. See notification dated 07/27/2020.09/05/2019
NavigatePolicy Updates September 201909/01/2019
NavigateFacility Claim Cost Share08/01/2019
NavigatePolicy Updates August 201908/01/2019
NavigateSite of Care Transition Notice08/01/2019
NavigateCoordination of Benefits (COB) Reminder07/22/2019
NavigateDuplicate Modifier on the Claim Service Line07/17/2019
NavigateProvider Dispute Process – This notification has been revised. See notification dated 02/19/2020.07/05/2019
NavigatePolicy Updates July 201907/01/2019
NavigateMulti-Factor Authentication Scheduled for SKYGEN CWP06/21/2019
NavigateHEDIS: Initiation and Engagement of Alcohol and other Drug Dependence Treatment (IET) Measure06/13/2019
NavigatePrior Authorization Enhancements for Observation Stays06/13/2019
NavigateHow to Close Diabetes Care Gaps and Receive Bonus Payments in 201906/05/2019
NavigateRegister with New Payment Partner ECHO Health by August 5 – This notification has been updated. Please see the notification dated 10/08/1906/04/2019
NavigateInpatient Hospital Pre-payment Claims Reviews - Revised 6/6/201906/03/2019
NavigateUpdates to Marketplace Prior Authorization List05/31/2019
NavigatePolicy Updates June 201905/31/2019
NavigatePolicy Updates May 201905/01/2019
NavigateUpdate to Emergency Room Cost Share Application04/01/2019
NavigatePolicy Updates April 201904/01/2019
NavigateEnhancements to Delivery and Newborn Notifications – UPDATE03/28/2019
NavigateInterventions to Prevent Perinatal Depression03/13/2019
NavigatePolicy Update May 201903/01/2019
NavigateHigh Dollar Claims – This notification has been revised. See notification dated 01/07/202002/19/2019 
NavigatePlace of Service Code for Claim Submissions02/14/2019
NavigateEnhancements to Delivery and Newborn Notifications02/01/2019