Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

  • Pharmacy information, including our Preferred Drug Lists (PDLs)
  • Medical, pharmacy, reimbursement and administrative policies
  • Authorization requirements as communicated through network notifications below 

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

2019Date
NavigatePolicy Updates November 201911/01/2019
NavigateDiabetes A1c Testing Bonus Payments10/24/2019
NavigateRegistration Deadline Extended to October 18 for ECHO Health – UPDATED10/08/2019
NavigatePolicy Updates October 201910/01/2019
NavigateRecent Provider Portal Updates – UPDATED 10/309/23/2019
NavigateClaim Timely Filing and Appeals Timeframes09/20/2019
NavigateEnhancements to Prior Authorization on Provider Portal09/05/2019
NavigatePolicy Updates September 201909/01/2019
NavigateFacility Claim Cost Share08/01/2019
NavigatePolicy Updates August 201908/01/2019
NavigateSite of Care Transition Notice08/01/2019
NavigateCoordination of Benefits (COB) Reminder07/22/2019
NavigateDuplicate Modifier on the Claim Service Line07/17/2019
NavigateProvider Dispute Process07/05/2019
NavigatePolicy Updates July 201907/01/2019
NavigateMulti-Factor Authentication Scheduled for SKYGEN CWP06/21/2019
NavigateHEDIS: Initiation and Engagement of Alcohol and other Drug Dependence Treatment (IET) Measure06/13/2019
NavigatePrior Authorization Enhancements for Observation Stays06/13/2019
NavigateHow to Close Diabetes Care Gaps and Receive Bonus Payments in 201906/05/2019
NavigateRegister with New Payment Partner ECHO Health by August 5 – This notification has been updated. Please see the notification dated 10/08/1906/04/2019
NavigateInpatient Hospital Pre-payment Claims Reviews - Revised 6/6/201906/03/2019
NavigateUpdates to Marketplace Prior Authorization List05/31/2019
NavigatePolicy Updates June 201905/31/2019
NavigatePolicy Updates May 201905/01/2019
NavigateUpdate to Emergency Room Cost Share Application04/01/2019
NavigatePolicy Updates April 201904/01/2019
NavigateEnhancements to Delivery and Newborn Notifications – UPDATE03/28/2019
NavigateInterventions to Prevent Perinatal Depression03/13/2019
NavigatePolicy Update May 201903/01/2019
NavigateHigh Dollar Claims02/19/2019 
NavigatePlace of Service Code for Claim Submissions02/14/2019
NavigateEnhancements to Delivery and Newborn Notifications02/01/2019
2018Date
NavigatePolicy Updates March 201912/31/2018
NavigateNotice of Changes to Retro Prior Authorization Timeframe Requirements12/26/2018
NavigatePolicy Updates January 2019 11/30/2018
NavigatePolicy Updates January 201911/01/2018
NavigateCode Advisor Network Notification10/23/2018
NavigateDuplicate Claim Processing Update09/01/2018
NavigateWell-Child Care08/27/2018
NavigatePolicy Updates November 201808/27/2018
NavigateConsent to Share Sensitive Health Information08/08/2018
NavigateClarification of Indiana Network Closure Communication07/30/2018
NavigatePolicy Updates October 201807/27/2018
NavigateNew Address for Refund Checks07/03/2018
NavigatePolicy Updates September 201806/29/2018
NavigateNotification of Claim Adjustments for Certain Edit Codes06/13/2018
NavigatePolicy Updates August 201806/12/2018
NavigateBreast Imaging Reimbursement Policy06/05/2018
NavigateCareSource secure email portal security enhancements05/17/2018
NavigatePolicy Updates May 201803/29/2018
NavigateUpdate to Provider Billing Address Requirements on Claims03/29/2018
NavigateUpdate to Drug Testing Policy03/12/2018
NavigatePolicy Updates April 201802/27/2018
NavigatePolicy Updates March 201802/01/2018
NavigateExchange of Information Checklist01/29/2018
NavigateDiabetes Retinal Eye Exam01/25/2018