Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Interpreter Services

Humana – CareSource offers sign and language interpreters for members who are:

  • Hearing impaired,
  • Do not speak English, or
  • Have limited English-speaking ability.

We can also provide some printed materials in other languages or formats. These services are available at no cost to the member.

As a Medicaid provider, you are required to identify when your patients need interpretation services and to offer assistance to them as appropriate. You may submit an Interpreter Service Request Form to request interpretation services on behalf of your patient.

Humana – CareSource requires hospitals, at their own expense, to offer sign and language interpreters for members who are hearing impaired, visually impaired or have limited English-speaking ability.

If you do not have access to interpreter services, contact Provider Services at 1-855-852-7005.

Transportation

Kentucky Medicaid may be able to offer transportation assistance to members for health care visits. For more information, please call 1-888-941-7433.

Humana – CareSource provides emergency transportation as well as ambulance transportation to and from medical appointments when a member must be transported on a stretcher and cannot ride in a car. Call Provider Services at 1-855-852-7005 for more information.

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Members access Member Services by calling our toll-free number, 1-855-475-3163 (TTY for the hearing impaired: 1- 800-750-0750), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the menu prompts.

Nurse Advice Line

If members have questions about their health or where to get care,  our Nurse Advice Line provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.