Contact Us
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
For questions not addressed on our website, please call Provider Services at 1-800-488-0134 Monday through Friday from 7 a.m. to 8 p.m. Eastern Time.
You can also reach us by contacting one of our Provider Engagement Representatives.
| Department | Phone | Hours of Operation | Other |
|---|---|---|---|
Provider Services | Monday through Friday from 7 a.m. to 8 p.m. Eastern Time (ET) | ||
Medical Prior Authorization | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 888-752-0012 | |
Behavioral Health Prior Authorization | 24 hours a day, seven days a week | Fax: 937-487-1664 | |
Gainwell Technologies Technical Help Desk and Technical Prior Authorizations for Ohio Medicaid Pharmacy Benefits | 24 hours a day, seven days a week | ||
Provider Administered Drugs | Monday through Friday from 8 a.m. to 6 p.m. ET | CareSource Provider Portal Fax: 1-888-399-0271 | |
Claims | CareSource | ||
Appeals | Fax: 937-531-2398 CareSource | ||
Care & Disease Management | Referral fax: 877-946-2273 |
Our CareSource24, Nurse Advice Line is open 24/7, 365 days a year, including holidays.
CareSource Office Closure Dates
Representatives are available by telephone Monday through Friday, except on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Please note: If a holiday falls on a weekend date, CareSource will be closed the following business day.